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Avila Senior Living at Downtown SLO
- Retirement Homes
- San Luis Obispo, CA
About this business
Location details
475 Marsh St, San Luis Obispo, CA, 93401, United States
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Well, it's cheap, and price follows quality to some degree. There are some ways they do not currently seem to have their stuff together, but it will do. I'm hoping things start improving
Business response:
We apologize that this has been your perception of us, especially as we work through our transition period. We are making changes for the better of everybody in the community, and we appreciate your patience as we work through these changes. Thank you for bringing your concerns to our attention.
Facility nice, staff & corporate office is not!! They are going thru a lot of budgetary changes, many people laid of & running w skeleton crew. Cannot recommend at this time, may move 2026!!
Business response:
We appreciate your compliments about the community, and we apologize if we have not met your expectations. We’ve escalated these comments with management.
Not happy with them. Have called and sent a letter to the director about the [amount removed] check I gave them to hold a place for my brother. Wish I could move home somewhere else but he likes it there.
Business response:
We’re glad to hear your brother is happy here, and we’d like to help get this resolved for you. Please email us at corpmarketing@avilaseniorlivingslo.com so we can look into this further.
The food is terrible. The building is old and needs repair often; some things like windows and hvac units need outright replacement. It takes forever to get anything repaired! Small community is good. Staff is nice.
Business response:
We appreciate your positive comments about the staff and the community. Though we’re not sure that we are on the same page regarding the food, as we often get compliments. We have a vintage building, so we are continually upgrading and replacing equipment. As we tell our residents and families, the best remedy is to communicate with us so that we can address their concerns.
The facility is poorly managed. It appears the Executive Director doesn’t know what she’s doing. Many staff members have left the facility or seem to be extremely unhappy working there. I have never been treated so poorly in my home.
The PT guy never saw her and that was the main reason we had her there. We later found out he was fired for stealing from the company. She left in the same condition she went in as after 45 days so it was kind of a waste of money and time. She did better at home when visited by PT and OT.
Business response:
We are truly sorry that you did not have the type of experience that you had expected for your mom. This was mainly due to a situation that presented itself and had to be taken care of. Unfortunately, for both of us, we lost something as a result. We wish your mom a continuous and speedy recovery.
In my opinion the owners and management are uncaring, deceptive and only care about making money. On many occasions I have waited 45 minutes sitting waiting for breakfast. I left the facility with them owing me $1350 and in spite of promises to-return my money, I have not received any of my money. There are much better facilities in San Luis Obispo. I’m in one now and. Much happier. Do your homework. Living here was a mistake.
Business response:
Don, we are disappointed to hear that you did not have a more positive experience with us at Avila Senior Living. We would like to have a better understanding about your experience. Please reach out to us at (805) 242-4234 at your earliest convenience and we will do our best to resolve this with you.
Frequently asked questions about Avila Senior Living at Downtown SLO
How is Avila Senior Living at Downtown SLO rated?
Avila Senior Living at Downtown SLO has a 4.5 star rating with 133 reviews.
When is Avila Senior Living at Downtown SLO open?
Avila Senior Living at Downtown SLO is open now. It is open 24/7.