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Avila Senior Living at Downtown SLO
- Retirement Homes
- San Luis Obispo, CA
About this business
Location details
475 Marsh St, San Luis Obispo, CA, 93401, United States
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Caregivers and wellness people are great, the servers are great and friendly. The Manse is doing a good job. I couldn't ask for better. The staff are happy, have good ideas and I love them like they were my own grandchildren.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Avila Senior Living at downtown SLO. Thank you again, we hope you have a wonderful day!
It's a beautiful place but out of our price range. My dad wasn't real excited about it when he saw it. It's right in the downtown section of San Luis Obispo. You can pretty much walk everywhere you want to go. I'd say about 90% of our reason or not going there was the cost.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Avila Senior Living at downtown SLO. Thank you again, we hope you have a wonderful day!
I don't think they were able to deal with her memory issues because that's been a progressive thing, she had been there for 3 years and she seemed to decline and he behavior was not consistent. When she would get upset, basically from what I was told, is that they weren't really dealing with it and they didn't seem to know how to deal with it. It was like an upscale, really really nice hotel so appearance wise it was really nice but I think they're more of an independent living place with some assistance but they do have RNs... read more
Business response:
Hello Nikki, thank you for your positive review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family. We are honored among top senior living communities in the nation and named "Caring Star of 2016, 2017 & 2018" for Service Excellence in Senior Living.
The food is terrible. The building is old and needs repair often; some things like windows and hvac units need outright replacement. It takes forever to get anything repaired! Small community is good. Staff is nice.
Business response:
We appreciate your positive comments about the staff and the community. Though we’re not sure that we are on the same page regarding the food, as we often get compliments. We have a vintage building, so we are continually upgrading and replacing equipment. As we tell our residents and families, the best remedy is to communicate with us so that we can address their concerns.
The facility is poorly managed. It appears the Executive Director doesn’t know what she’s doing. Many staff members have left the facility or seem to be extremely unhappy working there. I have never been treated so poorly in my home.
The PT guy never saw her and that was the main reason we had her there. We later found out he was fired for stealing from the company. She left in the same condition she went in as after 45 days so it was kind of a waste of money and time. She did better at home when visited by PT and OT.
Business response:
We are truly sorry that you did not have the type of experience that you had expected for your mom. This was mainly due to a situation that presented itself and had to be taken care of. Unfortunately, for both of us, we lost something as a result. We wish your mom a continuous and speedy recovery.
In my opinion the owners and management are uncaring, deceptive and only care about making money. On many occasions I have waited 45 minutes sitting waiting for breakfast. I left the facility with them owing me $1350 and in spite of promises to-return my money, I have not received any of my money. There are much better facilities in San Luis Obispo. I’m in one now and. Much happier. Do your homework. Living here was a mistake.
Business response:
Don, we are disappointed to hear that you did not have a more positive experience with us at Avila Senior Living. We would like to have a better understanding about your experience. Please reach out to us at (805) 242-4234 at your earliest convenience and we will do our best to resolve this with you.
Frequently asked questions about Avila Senior Living at Downtown SLO
How is Avila Senior Living at Downtown SLO rated?
Avila Senior Living at Downtown SLO has a 4.5 star rating with 121 reviews.
When is Avila Senior Living at Downtown SLO open?
Avila Senior Living at Downtown SLO is open now. It is open 24/7.