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Avila Senior Living at Downtown SLO
- Retirement Homes
- San Luis Obispo, CA
About this business
Location details
475 Marsh St, San Luis Obispo, CA, 93401, United States
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Avila assisted living in San Luis Obispo has had some challenges in the past year and a half. They changed ownership recently. There has been dissatisfaction by residents and families. But I believe they are working hard to address several issues and make improvements. I was pleased to finally tour the facility. It is a lovely campus. Remodeling is happening at the moment. The noise that causes can be disruptive but it will be worth it. Staff turnover has been a problem. They recently got a new cook and the meals have improv... read more
Business response:
It is our policy to read all comments and share them with the appropriate staff. First, we want to thank you for taking the time to tell us your thoughts. We have been through a difficult time but are in the process of rebuilding our service and trust within the community. We appreciate that you went above and beyond to find a local resource that we did not know of. Our new Executive Director plans to make use of all local resources that can be useful support to our residents and their families during a time of crisis. We ap... read more
They were very helpful during the entire process and I only wish the respite care allowed her to stay here for a longer period of time. The maximum stay for their respite care is 45 days.
Business response:
Heather, thank you for sharing these kind words with us about our community. It means the world to our team at Avila Senior Living at Downtown SLO!
The community was under new management, so it was not as together as other places. The rooms were being renovated, but the rooms that I saw, that were not being renovated were okay. Also, it wasn't as pet friendly.
Business response:
Thank you for your four star review and comments. We will share them with the team.
Hard to isolate any individual for above and beyond service as entire staff qualify. Mom has been a resident since [date removed] and needs the top level of care provided. We consider this place over home and everyone is professional, caring, kind and helpful.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Avila Senior Living at downtown SLO. Thank you again, we hope you have a wonderful day!
I chose Avila because it is in a good location so I could walk to things. The apartment sizes here vary, I have a studio with a bathroom and kitchenette. In my opinion, the food is not very good. Some things are ok, but I have only eaten 1 really good meal from the time I have been here. They serve a lot of chicken so there is not a lot of variety. Every week the facility does do a happy hour and they have basic activities such as bingo and puzzles. I would question who runs this place, it is run by a corporation in San Dieg... read more
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
New owners makes all the difference! The rooms have a beautiful view and are so spacious! The courtyard is nice and quiet. I love how close this community is to everything!
Business response:
Thanks again for taking the time to leave us this information about your recent visit. Take care!
I was at Avila Senior Living At Downtown Slo for a few days. Everything was nice, but I wasn't there long enough to give the activities a try. The staff was wonderful.
Business response:
We hope to see you soon!
What a beautiful place the location is San Luis Obispo is perfect. Staff has been very helpful during this touch time. Our family is missing grandma but they try hard to keep us informed.
Business response:
Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/ca/san-luis-obispo/avila-senior-living-at-downtown-slo/index.aspx). Please feel free to contact with any and all questions, (805) 242-4234. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
The community is designed with the residents happiness and safety in mind.
Business response:
Hi there, we are very happy to have provided you with such a positive experience!
Frequently asked questions about Avila Senior Living at Downtown SLO
How is Avila Senior Living at Downtown SLO rated?
Avila Senior Living at Downtown SLO has a 4.5 star rating with 124 reviews.
When is Avila Senior Living at Downtown SLO open?
Avila Senior Living at Downtown SLO is open now. It is open 24/7.