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Back Be Nimble
- Medical Supplies
About this business
The website froze multiple times and I cannot complete my purchase. It took three attempts. The button wouldn’t work to go through PayPal. I had to use the credit card feature, but once I did, it worked great. It was very easy to use.
Business response:
We're very sorry to hear that you experience problems with the Back Be Nimble website. We can't seem to find anything wrong with checkout page and many customers have paid via PayPal. None of our other customers have expressed similar complaints. Unfortunately, we are not sure why this happened to you. However, the only time we've seen anything like that happen before has been when PayPal itself is having technical issues. That would explain why the button wouldn't take you to PayPal. We certainly apologize for the inconveni... read more
This purchase was a gift I’m send a message I don’t understand why write my name is not necessary never put my name 6 days later receive the items
Business response:
Glad to hear that felt confident and secure while shopping at BackBeNimble.com. We appreciate your business and you expressing how easy it was to shop our website! Be Well, Dr. Brad
the pictures of items were small and unable to click on them to gather more information.
Business response:
Yeah, we have to agree. Unfortunately, the images provided from the manufacturer are 30 years old and they never updated them. Additionally, the Posture Pleaser support is no longer being manufactured. The manufacturing folks retired and the only ones left are the inventory we bought out from them upon their retirement. I apologize for the low resolution images. The good news is that Posture Pleasure by Bodyrite has always been a great posture support product for a lot of folks. We are glad you were able to place and order w... read more
I was a bit put off by the look of the website, not sure I was online. It looked like a magazine ad. I was a bit confused as to whether or not I was on the website itself
Business response:
We certainly understand why you might feel that way. However, please be assured that, even though our website is out-dated looking and needs an updated design, we are still fully functional and have done business online for 30 years. We actually pioneered Ecommerce as one of the 1st 5 websites in the world and created the first shopping cart, which we're still using. We are currently working on a more current design interface though, so PLEASE keep us in mind for your future neck pain, back pain and comfort solutions. May yo... read more
You asked overall satisfaction, but I don't even have product to answer that.
Business response:
At this point we were really asking for overall satisfaction with just your experience shopping the Back Be Nimble website. We'll followup with a fullfillment service later. Thanks so much for shopping with us. We greatly appreciate your order with us! Wishing you a Joyous New Year's celebration and a blessed 2025 year ahead. Be Well, Dr. Brad
The two seat cushions I purchased were hard and thin. I wouldn’t have purchased them if I knew they were like that. I had to spend $60.00 in shipping costs to send the cushions back. I will never purchase anything from Back Be Nimble again. I would never recommend Back Be Nimble to anyone either.
The issues I have had was that i scheduled a delivery date, but the delivery company did not leave a message at my office when they called, it was middle of day and i have 10 staff that can answer phones so no reason they couldn't get a hold of us and then they did try back and just didn't deliver on the one day i came to be there for it. Then when delivered, they came through our front door and busted a hole in our cove base and drywall which I need to have fixed/replaced now. Only issue with the table is it is smaller than... read more
Text too small. Form often changed my selection
Business response:
Sorry, you had trouble with text size. On a PC or laptop you can always click Ctrl and "+" sign at that same time to increase text size. If on a phone you can expand it with your fingers or turn it sideways(landscape view) to have large font. In Safari on a laptop or desktop you can hit: you can use the keyboard shortcut "Command-Option-Plus (+)". As far as the change of selection at checkout, were not sure how to explain that. We've not experienced that complaint with other customers. Let us know if we can ever be of help t... read more
Check-out rejected my incorrect key stroke of my credit card number.
Business response:
Well, we all make mistakes now and then but sure glad you were finally able to complete your order with us. We sure appreciate it! Be Well, Dr, Brad
Frequently asked questions about Back Be Nimble
How is Back Be Nimble rated?
Back Be Nimble has a 4.6 star rating with 189 reviews.
When is Back Be Nimble open?
Back Be Nimble is open now. It is open 24/7.