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Bailey Pointe at Miracle Hills
- Assisted Living Facilities
- Omaha, NE
About this business
Location details
11909 Miracle Hills Dr, Omaha, NE, 68154, United States
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The experience has been okay. I picked this community because of the price, location and gut feeling. Overall, I would recommend to others.
Business response:
Thank you for sharing your thoughts! We appreciate your recommendation and are pleased to hear that our community met your criteria. If you would like to go into details regarding feedback or suggestions for improvement, please don't hesitate to reach out. We're here to ensure you have a great experience!
The food was always important to [name removed] when he stayed in respite care and he liked it there. The head staff people are so amazing! We have experienced the staff at [community name removed] and now [community name removed] and they do not even come close to the warmth and concern that the people at Miracle Hills did.
It was a bit better when it was Waterford but it started going downhill when they changed hands. Some of the staff is excellent, but many of the good ones have left. The ones who stayed are only there because they love the residents and are trying to keep their spirits up. The new people also don't take care of the workers like they should. That's why many of them left. The food was never very good. Almost half the rooms are empty since the new owners came. I guess that would tell you a lot. They are hiring some new people w... read more
Business response:
Hello, Thank you for taking the time to leave a review. We strive to provide residents with a high standard of living and inclusive amenities, in line with our Resident First approach. We continue to refine the Bailey Pointe at Miracle Hills experience in order to best serve our residents. To learn more about your experience, we invite you to reach out to Regional Director of Operations Tara Gabel at (817) 733-3763.
We've utilized The Waterford for respite stays, and we loved it. We would have put my loved one there long-term except they don't have memory care. Even though the building is old, the people were so nice. The care was great. And the food was good.
The internal communication and response time could be improved, however our loved one is very happy with the meals and dining service and all the activities that are offered. The Waterford is also pet friendly which was a huge thing for us.
We were very happy with Waterford, we pretty much had a good experience. They were very caring and friendly, and we would recommend this community to others.
I wouldn't be against recommending someone go there. I think they are overpriced for what they do. I believe they are short staffed. Sometimes the food isn't as good as what my loved one expects. They are willing to accommodate dietary restrictions.
We chose The Waterford at Miracle Hills at the time because they told us that they had a doctor on site. My mom was moving and we did not want to have to switch and find a new one and they told us that she could just use this one and make it easier. We were happy with the size of the room size that she had. Communication overall was not good. I would call and ask for people to return my phone calls and it never got done. Communication between the director and the nursing staff was not great either, so that was the biggest do... read more
Frequently asked questions about Bailey Pointe at Miracle Hills
How is Bailey Pointe at Miracle Hills rated?
Bailey Pointe at Miracle Hills has a 4.1 star rating with 101 reviews.
When is Bailey Pointe at Miracle Hills open?
Bailey Pointe at Miracle Hills is open now. It is open 24/7.