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Bark and Board
- Pet Boarding
- Atlanta, GA
About this business
Location details
426 Trabert Ave NW, Atlanta, GA, 30309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Love this staff!! Always greeted by name and my dog seems to be so excited every time we get there! It's worth it to shop around for doggy day care!! This is a little further drive for me, but they have been wonderful with letting me pick my guy up a little later than 8P on the nights I'm running late, and are always super friendly and excited to see us when we arrive. Makes a huge difference for me!!
Prior to boarding at Bark and Board, I was boarding my dog Simon at a vet, thinking that he would be well cared for because was around vets that would take care of him if something happened. However, after boarding him there for 4 days, he got an awful UTI probably from not being taken out much. So I went hunting for a better boarding facility. My dog is a rescue, so he's nervous and untrusting around people and doesn't get along well with other dogs. Every place I went to rejected us because of his behavioral problems. But... read more
We LOVE Bark and Board. A lot of kennels we've found to be small and a little chaotic. Our dog gets super nervous, and doesn't mix well with around other dogs. The first thing we noticed is the location is very spacious. Dogs aren't cramped in tiny spaces. That means a lot to us. Ronnie and Scott have built a really great place, and they bend over backwards to help accommodate our nervous lab. Usually we're dropping off in a hurry on our way to, or from the airport, but the staff have always been exceedingly nice, and we tru... read more
Im sorry.. the people were nice enough but they did a complete hack job on my puppy. They had me pay the balance after deposit first before seeing him and...... wow.... I know why. It's horrible. I explained what I wanted.. the layers I loved about my puppy's coat the fluffiness... and it's like they just shaved him and gave him back... no blending, not even.. no shaping. I'm so sad... it's not even going to grow back nicely. They really messed up my dog's beautiful coat. I was in complete shock... and so flustered I ju... read more
Really? Here's a confirmation showing our stay. This just reinforces my recommendation to avoid Bark and Board. Still no direct response to my emails that I have sent, perhaps I'll get one now that I've proven my dog was staying with you?
Business response:
Greetings Leah, We are so sorry to hear that your pup had an issue during a boarding stay. Unfortunately, our system does not show that you have ever boarded with us, and we have no record of any messages being sent to us. There are several doggie resorts in our area, and perhaps you meant to reach out to them instead.. We do hope your pup is feeling better!
B&B advertises that you can watch your dog through their camera system. However, that camera system has not worked in months despite their website continuing to promote the feature. Of course the cost of those cameras is most certainly passed on to the customer by way of the boarding fee. Additionally, the camera service provider requires you to pay a separate fee to access the system. When questioned about the lack of camera visibility, a B&B team member deflected blame on the camera service provider, despite B&B being ... read more
Business response:
Hello from Bark and Board West Midtown. Unfortunately, it appears that you have the wrong location. Our cameras have been working fine and we have not had an outage for some time now.
Do Not Take Your Dog Here!!!! My dog had a Appointment at 11:00 and I didn't get her back till almost 6:00 pm. When I came to pick her up they Botched my poor Luna haircut left her looking like a rat!!! I am furious and they still had the audacity to ask me to pay! Do Not Take Your Dog Here!!!!! I would give them Zero stars if I could
Business response:
Hi Sophie. I am unable to find your pup Luna in our system as having a past grooming reservation here at West Midtown Bark and Board location! I am sorry to hear that you had such a poor experience and would love to offer you grooming session with us whenever you're ready!
Update to my previous review: Spoke with the "at the time" current GM Branden who assured me of their progress which worked out great for the last 3 months, he sat me down and apologized, was very kind and communication the steps taken to improve the matter at hand. Unfortunately now this location has decided to change GM's her name is Amanda and is the rudest person I've encountered in costumer service in all of Atlanta, it honest is that bad. This is the second encounter of rudeness , the first time I let slid but today ... read more
Business response:
Tiffany Thank you so much for your time today and allowing me to address your concerns. The GM is looking forward to meeting with you soon, as he and the whole team are hopeful to see you and Cakes again soon. Again, thank you for the opportunity to speak with you and make this right.
SO DISAPPOINTED. I dropped my dog off for a reservation for standard boarding at Bark and Board and they told me they didn't have my reservation. I was sure that I made this reservation because I had to send updated vaccine records, which they confirmed they had and loaded into the system. They were able to take her luckily, but I don't know what I would've done if they were full. When I picked her up on Sunday, she was SOAKING WET and smelled disgusting. Last time I boarded her here I had her groomed and they sliced her... read more
Business response:
Janie, we greatly appreciate you taking the time to leave a review. We value all reviews...positive or negative. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets. We do apologize that Peach was wet from a morning of playtime out in the play yard as it had been raining on the Friday and Saturday that she was with us. We adore Peach and do hope that we see you guys in the future.
Frequently asked questions about Bark and Board
How is Bark and Board rated?
Bark and Board has a 4.4 star rating with 425 reviews.
When is Bark and Board open?
Bark and Board is closed now. It will open tomorrow at 7:00 a.m.