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Bark and Board
- Pet Boarding
- Atlanta, GA
About this business
Location details
426 Trabert Ave NW, Atlanta, GA, 30309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
We were customers of B.B. for the past 9 months. Originally I wrote a 5 star review. We're sorry to report that our experience has changed. The staff is still a group of good people who care about their charges. The problem seems to be their success. The number of dogs in the yard has been growing. The time the dogs spend in the yard has been decreasing. As this has been changing, the price has gone up. Starting in April, the dog was wet and smelly with rancid dog pee repeatedly when I picked her up. This used to be on Frida... read more
I boarded my dog at Bark & Board Westside this past weekend Friday - Sunday. When I picked him up I did notice 2 workers came out and showed him extra attention. It seemed weird but I did not think anything of it. It was not until I got home and was giving him a bath that I discovered he had multiple scratches and wounds on his underside. Some were crusted over like they were bleeding before and others were very dark raised red scrapes and a large dark red circle about which I was most concerned. I know my dog is a hard pla... read more
I took my Great Pyrenees to be groomed last week, and he came home with swelling on his snout and a bloody nose. I'm not sure what happened as the staff tried to make it seem as if a bloody nose is normal. Did not return my call. Instead sent an email. I'd be cautious about taking your dog for a groom there.
I have had positive and negative experiences at Bark and Board. Like another reviewer, my dog came home with hurt pads from the flooring material they use, which doesn't work well in the hot sun. Also, I've had my dog groomed here twice with mixed results, and I will not use them again for grooming. The first time, the grooming itself was decent (not great), but they upcharged me for half a day's boarding without warning, even though I picked her up in the designated timeframe they gave me. The second time, I had to wait a w... read more
Business response:
Dear Doug, I was quite surprised to read your review, especially given the conversation we had in person. I am sorry you feel the way you do but neither I, nor any other company, can try resolve concerns when they are not communicated to us. I'm going to address your concerns point-by-point: You've visited us on five occasions and until this most recent visit, I was unaware of any other dissatisfaction. The pea gravel covers the outdoor yards as it doesn't hold the same temperature as pavement so it will not burn a dog'... read more
I have taken my French Bulldog for boarding at this place a couple of times. The first couple of times he came home with flea bites all over him. Which is sorta normal considering he is around a lot of other dogs. However what isn't normal is the sores he gets on his feet from playing in their outdoor yard. The outdoor play area is covered with pea gravel and they say he gets the sores from play. I beg to differ. Pea gravel hurts my feet walking across it on a hot day. It burns my feet. So what is it doing to the dogs who ar... read more
Business response:
Melody, I am very sorry to hear about your concerns. Until this review, we were unaware you were upset. We've all been aware of Chunky Monkey's sensitive pad issues and had been working with both you and him on that for some time. Given the intensity of his play we had to take measures to work on his pad sensitivity while outside. I know how important it was for you to have him outside so we tried to allow for him to do that while not getting his pads inflamed. We recommended hot spot spray, which you declined, but we... read more
Took our dogs here for a while but stopped after our dogs smelled like urine every time we picked them up.
Business response:
We appreciate all constructive comments regarding our products and services. Unfortunately, without more information about your specific situation by speaking with you directly, we are unable to investigate and resolve your concerns. Should you wish discuss this further, please contact the store and speak with anyone on the management team. We take great pride in our operations and Scott and I are on-site daily running the store. We do recommend that after a boarding stay that all dogs receive a go-home bath because, like hu... read more
Frequently asked questions about Bark and Board
How is Bark and Board rated?
Bark and Board has a 4.3 star rating with 373 reviews.
When is Bark and Board open?
Bark and Board is open now. It will close at 5:00 p.m.