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Bark and Board
- Pet Boarding
- Atlanta, GA
About this business
Location details
426 Trabert Ave NW, Atlanta, GA, 30309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Dangerous Daycare! If you would describe your dog as playful or energetic do not bring your dog here!!! TLDR: my "crazy" puppy was bit by another dog and the staff didn't care to tell me! I just finished a trial day with my 7 month old, barely 14lb puppy. He went through puppy class socialization and attends another daycare with no problems. However after a trial day here he was bitten by another dog on his ear. Not at all an emergency injury but still something that I should've been notified of and some kind of action sho... read more
We boarded both of our dogs at the Westside location several times. Our oldest dog had experienced seizures and needed a little extra care and monitoring. On his last stay there he came back to us 8 lbs lighter and completely not the same dog. We are pretty sure that he had a couple of seizures while there and also that the staff did not give him his meds as specified. He was living through his new condition and doing great until that last stay. We ended up having to put him down a week after we got him back. The Westside ... read more
I've been a long time customer of this location starting from the time they were part of the Barking Hound Village brand. It seems the owner Scott must no longer be at this location as I've tried to reach out to inform him of the poor customer service I've been experiencing. A previous reviewer mentioned the lack of return phone calls. This has also been the case for me starting this year (2019). My most recent (and final) experience, I called about 3-4 times a week for about 3 weeks to schedule a grooming appointment with ... read more
Business response:
Ivy, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to bring your concerns to our attention. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to find a way to rectify this situation. The manager will be in contact with you during normal business hours tomorrow.
I just moved and tried Bark and Board and the 3 times I've been there have been disastrous. I asked around, checked reviews and current customers assured me they were good. First time: drop off for daycare and groom at 8am with 6 o'clock pickup. Dogs were crated all day bc somehow, despite an email from me and verbal confirmation at drop off, someone didn't know they were supposed to be playing all day. Second time: boarded with groom and bath upon pickup. No bath. No groom despite multiple confirmations from staff. Staff as... read more
UPDATE: MY husband told me that it cost $101 exact to do this puppy cut on my pup. I asked several times for them to tell me how much it would cost me over email throughout the day he was there. Probably will not be going back because that is entirely too expensive for a puppy cut.
Business response:
I am sorry that there was a lack of communication about the pricing. Please expect a manager to be teaching out to you to see what we can do. Comment from Customer Service of Bark and Board Business Customer Service11/20/2019 Thank you for the review! Groomers love it when you have pictures of what you want. We are actually working on some different play options so that our pups have an even better play experience. So keep a look out for our announcements!
I am a prior longtime customer, who used to regularly board my dogs at Bark and Board Westside. NOT ANYMORE. I was and am still floored by the ridiculously unacceptable, unmet service/expectation and continued lack of response, related to a slew of issues regarding this recent stay. This place is NOT the same place Scott founded!!! My saga started last week when I placed THREE unreturned phone calls/messages attempting to: a) confirm mandatory shots needed to board, prior to our annual vet visit, and, b) schedule boardin... read more
Business response:
Ellie - We are so sorry that you and your pups had this experience with our resort and services. We value your feedback and would appreciate the opportunity to discuss how we can make this right for you and help us improve our guest experience. We attempted to reach you by phone but had to leave a message. We will also be reaching out by email so we can set up a time in advance to discuss your concerns. Again, thank you for the feedback and the opportunity for us to grow from this experience. We look forward to speaking with... read more
After looking at the bad reviews it's obvious what's the problem they have gotten so busy & way too many dogs so it explains why they were putting one of my 3 dogs in kennel instead of allowing him to play in the yard as long but charging me for the whole day. if I had not been viewing the dogs on the doggie cam I wouldn't have never known. It saddens me to write this review because I thought I had a good relationship with the owner Scott but I see he is ok with you long as you don't have any concerns. I brought my concer... read more
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. Please know we strive to always provide the best possible customer experience and I sincerely apologize if you feel we fell short. As I expressed on our call, some breeds of dogs require different socialization and play, which we take into consideration to ensure the health, well-being and safety of all our guests. It doesn't mean we love them any less, but we always want to make sure we are doing what's best for all pets in our care. Again, we s... read more
Terrible GM and owner. If your dog is young or high energy it will be locked in a kennel alone all day. They do not keep logs of dogs in time out. My dogs had been there many times and was never a problem until Friday. The staff is definitely out to lunch on Fridays all day, and they are rude if you question their methods. They put their neglect off on having too many dogs that day. My question is why commit to so many if you don't have the staff to handle them? I would avoid this place, and find a place with less dogs.
We just picked up our two dogs after a 5 night stay here. I am very upset about a couple of things. First of all, when the staff member handed me our dog's bed, it was covered in dried vomit. This did not just happen today. This was hardened on. The girl acted surprised when I showed it to her, but obviously one of our dogs was sick in their private suite. How could a staff member not see - or smell this? Then I noticed that one of our dogs was acting really strange when we took her out to the car. Slinking low to the groun... read more
Frequently asked questions about Bark and Board
How is Bark and Board rated?
Bark and Board has a 4.3 star rating with 373 reviews.
When is Bark and Board open?
Bark and Board is open now. It will close at 5:00 p.m.