This profile has been claimed by the business owner or representative.
Bay Alarm Medical
- Home Health Care
- Concord, CA
About this business
Location details
1140 Galaxy Way, Suite #150, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | 8:00 a.m. to 4:30 p.m. |
poor service. Billed me even though I have canceled the service. I mailed back the unit yesterday, in time for the required postmark.
Business response:
Hi *****, Thank you for your feedback. We cannot fully cancel an account and stop billing until we receive and process the return. With that, we are very aware a charge may occur and any charges that occur after the postmark date are always refunded once the cancellation is processed. This is stated on the website and in the cancellation letter. It also looks like our representative did relay that information to you via chat. We apologize for any confusion and frustration. So again, it will be refunded once the cancellation ... read more
If there was a way to give negative star rating I would definitely give them a -5 star rating. You can not get ahold of them. Our service was cancelled within two days of receiving it on 4/5/2021 (The machinery was JUNK) and it was almost impossible to make contact with them to get the return authorization number. We finally got it, returned it on 4/7021. They received it 4/12/2021 (Have proof of receiving it) and there have been two billing cycles on my credit card and no credit. They claim to be the number 1 rated system f... read more
What a nightmare. I purchased the landline model. It did not work, so they said I would have to call to get the cellular for $10 more a month. I then called and was surprised to be sent into a voice mail box. Left a message no call back. I then got another number and each time I called was transferred into oblivion and hung up on, 4 x. I finally told some lone this needed to be handled and no more transfers. She said that's all she could do? I then said well I need to canxl and make sure I have not been charged. She told me ... read more
As a former employee I am leaving this review because of the way I was treated when I worked for Bay Alarm Medical. I put in all my time and effort to showing up to work each day and also working for extra hours to provide the best customer service and helping people. In the end it became very difficult for me to help customers to the best of my abilities because of some distractions and how I was treated differently because of my personality. I did my very best for this company to try and provide customer care and helping t... read more
Poor customer service!! I had several calls with supervisors etc for the past 24 hours with no call back or resolution of the issue. This medical alarm company's function is to receive medical alerts, notify EMS and family after calling the home to make sure it was not a false alarm. Somehow yesterday, fire dept and ambulance was dispatched to my father's home. No one called his cell, home phone or either family member on the account. I now find out that there were NO contact phone numbers or the lock box code on file with t... read more
They are basically non-responsive. Even if you cancel within the "free" trail, it is like pulling your teeth to get your money .So, that amounts to very poor customer service.
I cancelled my service as i no longer need it. They told me how to return the equipment which i attempted to do the following week despite the health risk to myself. I am disabled with Parkinson's and i do have difficulty but i try to be independent. I had difficulty in returning the package so i brought it back home and got someone else to return to for me which worked out fine but was not able to do this for a couple of weeks. It also cost me $20.00. I called when i did not get a refund and was told they received it outsid... read more
Frequently asked questions about Bay Alarm Medical
How is Bay Alarm Medical rated?
Bay Alarm Medical has a 4.7 star rating with 15,417 reviews.
When is Bay Alarm Medical open?
Bay Alarm Medical is closed now. It will open tomorrow at 8:00 a.m.