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Bay Alarm Medical

4.9

About this business

Bay Alarm Medical For over 70 years, Bay Alarm Medical’s singular mission has been to protect the most important things in life – family, health and independence. We pride ourselves in providing the best senior life-saving alert systems in the nation. Our clients are fully protected with industry-leading medical alert technology and backed by one of the country's most reliable, USA-based, 24-hour medical alarm emergency call centers. 

Location details

1140 Galaxy Way, Suite #150, Concord, CA, 94520, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 6:00 p.m.
Tue6:00 a.m. to 6:00 p.m.
Wed6:00 a.m. to 6:00 p.m.
Thu6:00 a.m. to 6:00 p.m.
Fri6:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 4:30 p.m.
Sun8:00 a.m. to 4:30 p.m.
4.913,450 reviews
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Marie B's profile image
Marie B 
3 years ago

******* was very Helpful - she took care of my request. 

Virginia V's profile image
Virginia V 
3 years ago

Your system needs help. Instead of Tex. Call and speak to client directly to resolve problem. I was very Lucky when I called after many months of constant Constant phone message to me snd family member !!!! your wonderful ,helpful, employee remi worked wonders. She should be voted employee of the month stayed with me and worked her end in **********. She was a delight!!! Now waiting for my new house unit to arrive along with neck unit. I will call her when things arrive here in ******** 

Jennifer W's profile image
Jennifer W 
3 years ago

My experience with Bay Alarm has been totally positive. I have used their services for a number of years, and have had to push the button twice. Both times they sent EMS to my apartment in a timely manner. Just recently, my button stopped working. the sent me a whole new system right away. Although there was a loooooong wait for customer service, once I got through, the reps, both times, were friendly, efficient and helpful. 

Maria B's profile image
Maria B 
3 years ago

Lovely experience with Fazi. Took care of our issue immediately. 

Mary M's profile image
Mary M 
3 years ago

Person I contacted was very well informed. She knew about how to solve my problem. Very professional. 

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R Santiago 
3 years ago

Needed to update account and pay info. ******* in billing took care of everything for me. She was professional, friendly and very helpful. Pleasant call. 

Diane T's profile image
Diane T 
3 years ago

**** was patient and very helpful. It was a short to speak with a representative 

Pavel B's profile image
Pavel B 
3 years ago

The customer support has been phenomenal. Every time we call which is not often because the system works so well, we get resolution. 

Emily's profile image
Emily 
3 years ago

Very helpful and polite customer service every time I call. The peace of mind is worth every ***** and the rate is very reasonable. 

Frequently asked questions about Bay Alarm Medical

How is Bay Alarm Medical rated?

Bay Alarm Medical has a 4.9 star rating with 13,450 reviews. 

When is Bay Alarm Medical open?

Bay Alarm Medical is closed now. It will open tomorrow at 6:00 a.m.