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Best Mattress

4.7

About this business

Location details

8570 W Charleston Blvd, Las Vegas, NV, 89117, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.7570 reviews
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Nicole Z.'s profile image
Nicole Z. 
rating
4 years ago

Saw the man working there release the balloons that were on the signs into the air as he was closing. We all know that's littering right? That bundle of balloons is going to go somewhere. The thought that this happens every night is disgusting. Only trashy people litter 

Amit B.'s profile image
Amit B. 
rating
5 years ago

I purchased a mattress about 3-4 months ago. It was Sealy mattress , the total price was about $2000. Two months after the purchase it slowly start to sink. After giving me and my girlfriend back pain we decided to go back to the store and see what can be done. The sales person very rudely told me that mattress is like a "slice of bread" and when water touch the bread it go down, lol, And said that my body oils took down the mattress. I'm 35 years old and weight only 135 lbs and it shouldn't be the case of a $2000 only holds... read more

Amit B.'s profile image
Amit B. 
rating
5 years ago

I purchased a mattress about 3-4 months ago. It was Sealy mattress , the total price was about $2000. Two months after the purchase it slowly start to sink. After giving me and my girlfriend back pain we decided to go back to the store and see what can be done. The sales person very rudely told me that mattress is like a "slice of bread" and when water touch the bread it go down, lol, And said that my body oils took down the mattress. I'm 35 years old and weight only 135 lbs and it shouldn't be the case of a $2000 only holds... read more

Joe V.'s profile image
Joe V. 
rating
5 years ago

Very nice during sale, but I didn't want to pay $80 for delivery so I borrowed vehicle to pick up. When I went to pick up they forgot the box spring so the sales man apologized and say he might be able to have it delivered since it was their mistake. He was off the next day when I called, Derrick the manager was very rude and said that hey it was a mistake it happens and the only person that doesn't make mistakes is Jesus Christ so I could either go pick it up at the warehouse 25 minutes away if I wanted it that day or I c... read more

Joe V.'s profile image
Joe V. 
rating
5 years ago

Very nice during sale, but I didn't want to pay $80 for delivery so I borrowed vehicle to pick up. When I went to pick up they forgot the box spring so the sales man apologized and say he might be able to have it delivered since it was their mistake. He was off the next day when I called, Derrick the manager was very rude and said that hey it was a mistake it happens and the only person that doesn't make mistakes is Jesus Christ so I could either go pick it up at the warehouse 25 minutes away if I wanted it that day or I c... read more

Dana W.'s profile image
Dana W. 
rating
6 years ago

I needed to buy a mattress ASAP and came to this location Monday and there was a sign saying they would be right back that they left for a minute to get food ???!!!! Very unprofessional! The lit sign outside in the window said OPEN . Apparently only 1 person works there and they've never heard of food delivery??? Oh well they lost a sale ! 

Dana W.'s profile image
Dana W. 
rating
6 years ago

I needed to buy a mattress ASAP and came to this location Monday and there was a sign saying they would be right back that they left for a minute to get food ???!!!! Very unprofessional! The lit sign outside in the window said OPEN . Apparently only 1 person works there and they've never heard of food delivery??? Oh well they lost a sale ! 

N M.'s profile image
N M. 
rating
7 years ago

HORRIBLE CUSTOMER SERVICE!!! Don't take a chance, save yourself from an extra headache you'll be dealing with if you decide to buy from here! 

Business response:

We are sorry that you are unhappy with your box spring purchase as you have selected the wrong size. Best Mattress is certainly willing to exchange your box spring. Unfortunately, we do not allow exchanges at the store level, as we are a certified bug free operation and all returned items require inspection before entering our warehouses and stores. These measures are taken to protect our customers. Best Mattress is dedicated to customer satisfaction. Contact Customer Service for further information. -Best Mattress Customer... read more

N M.'s profile image
N M. 
rating
7 years ago

HORRIBLE CUSTOMER SERVICE!!! Don't take a chance, save yourself from an extra headache you'll be dealing with if you decide to buy from here! 

Business response:

We are sorry that you are unhappy with your box spring purchase as you have selected the wrong size. Best Mattress is certainly willing to exchange your box spring. Unfortunately, we do not allow exchanges at the store level, as we are a certified bug free operation and all returned items require inspection before entering our warehouses and stores. These measures are taken to protect our customers. Best Mattress is dedicated to customer satisfaction. Contact Customer Service for further information. -Best Mattress Customer... read more

Frequently asked questions about Best Mattress

How is Best Mattress rated?

Best Mattress has a 4.7 star rating with 570 reviews. 

When is Best Mattress open?

Best Mattress is closed now. It will open tomorrow at 10:00 a.m.