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Best Mattress
- Mattresses
- Las Vegas, NV
About this business
Location details
8570 W Charleston Blvd, Las Vegas, NV, 89117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
HORRIBLE CUSTOMER SERVICE!!! Don't take a chance, save yourself from an extra headache you'll be dealing with if you decide to buy from here!
Business response:
We are sorry that you are unhappy with your box spring purchase as you have selected the wrong size. Best Mattress is certainly willing to exchange your box spring. Unfortunately, we do not allow exchanges at the store level, as we are a certified bug free operation and all returned items require inspection before entering our warehouses and stores. These measures are taken to protect our customers. Best Mattress is dedicated to customer satisfaction. Contact Customer Service for further information. -Best Mattress Customer... read more
HORRIBLE CUSTOMER SERVICE!!! Don't take a chance, save yourself from an extra headache you'll be dealing with if you decide to buy from here!
Business response:
We are sorry that you are unhappy with your box spring purchase as you have selected the wrong size. Best Mattress is certainly willing to exchange your box spring. Unfortunately, we do not allow exchanges at the store level, as we are a certified bug free operation and all returned items require inspection before entering our warehouses and stores. These measures are taken to protect our customers. Best Mattress is dedicated to customer satisfaction. Contact Customer Service for further information. -Best Mattress Customer... read more
HORRIBLE CUSTOMER SERVICE!!! Don't take a chance, save yourself from an extra headache you'll be dealing with if you decide to buy from here!
Business response:
We are sorry that you are unhappy with your box spring purchase as you have selected the wrong size. Best Mattress is certainly willing to exchange your box spring. Unfortunately, we do not allow exchanges at the store level, as we are a certified bug free operation and all returned items require inspection before entering our warehouses and stores. These measures are taken to protect our customers. Best Mattress is dedicated to customer satisfaction. Contact Customer Service for further information. -Best Mattress Customer... read more
NIGHTMARE - RIPOFF Don't shop here!!! Best Mattress advertises 120 day return policy. They told me to buy the Mattress Protectors for $109 each (ouch). The delivery men told me to put them on or they would not take back the mattresses. I did put them on and put my sheets on top. My husband has severe COPD, pneumonia and was recently diagnosed with lung cancer. He has trouble sleeping flat. I went to Best Mattress and bought two twins that came with an adjustable base. The head went up so my husband would be able... read more
Business response:
At Best Mattress we are committed to helping you find excellent sleep. We do empathize with your husband's sleep troubles. We offer a 120 day exchange policy that would allow you and your husband to choose another mattress with full applicable credit applied. Non-refundable items are fully disclosed at purchase. We are sorry that you chose another vendor without utilizing your awesome exchange option. -Best Mattress Customer Service
NIGHTMARE - RIPOFF Don't shop here!!! Best Mattress advertises 120 day return policy. They told me to buy the Mattress Protectors for $109 each (ouch). The delivery men told me to put them on or they would not take back the mattresses. I did put them on and put my sheets on top. My husband has severe COPD, pneumonia and was recently diagnosed with lung cancer. He has trouble sleeping flat. I went to Best Mattress and bought two twins that came with an adjustable base. The head went up so my husband would be able... read more
Business response:
At Best Mattress we are committed to helping you find excellent sleep. We do empathize with your husband's sleep troubles. We offer a 120 day exchange policy that would allow you and your husband to choose another mattress with full applicable credit applied. Non-refundable items are fully disclosed at purchase. We are sorry that you chose another vendor without utilizing your awesome exchange option. -Best Mattress Customer Service
BUYER BEWARE, EXCHANGE NIGHTMARE!!! We made it very clear at the beginning that we "may" be back for an exchange because I have not found a mattress I can sleep 100% comfortably in the past 10 years that's why I wanted all the exchange/refund details upfront. After purchased a 2k mattress in July, given 90 days (half of time we didn't even sleep on to be honest) we both still wake up in pain every morning and being 8 months pregnant it's just a nightmare so we finally decided to go back for an exchange. First the lady s... read more
BUYER BEWARE, EXCHANGE NIGHTMARE!!! We made it very clear at the beginning that we "may" be back for an exchange because I have not found a mattress I can sleep 100% comfortably in the past 10 years that's why I wanted all the exchange/refund details upfront. After purchased a 2k mattress in July, given 90 days (half of time we didn't even sleep on to be honest) we both still wake up in pain every morning and being 8 months pregnant it's just a nightmare so we finally decided to go back for an exchange. First the lady s... read more
Well Darrick is a great guy, straight forward salesman. Delivery service sucks. They forgot part of my bed and would not come back out because it was closing time.
Well Darrick is a great guy, straight forward salesman. Delivery service sucks. They forgot part of my bed and would not come back out because it was closing time.
Frequently asked questions about Best Mattress
How is Best Mattress rated?
Best Mattress has a 4.7 star rating with 566 reviews.
When is Best Mattress open?
Best Mattress is closed now. It will open at 10:00 a.m.