Best Mattress

Patricia K. 

on Yelp

6 years ago

I will NOT ever buy a mattress from them again. I purchased a high end bed less than 4 years ago and it is completely failing. They really sell you on the great warranty but what they don't tell you, is that you are on your own if you ever need to make a warranty claim. You have to work it out with the manufacturer and good luck with that, IF they still make that mattress (in my case they don't). I submitted the warranty myself and have been getting the run around for the past 3 months, I have followed up at least a dozen ti... read more

Cynthia J. 

on Yelp

7 years ago

I wish this could be a zero star, not helpful, could not negotiate price without making phone calls and even had the nerve to call me and tell me that my husband would never get another company to sell us a mattress for the price 

Julie O. 

on Yelp

7 years ago

This is an edit to my review. At first they were great, we spent thousands of dollars on Tempur-pedic mattresses with adjustable beds. And came back to buy my mom an adjustable bed frame snd mattress a day later l. We were sold a mattress that didn't work with an adjustable frame and my disabled mother fell out of bed when we Adjusted the mattress to sit her up. We knew within an hour of delivery of the mattress that it would not work. . They told us we could not return it to the warehouse which was 1 mile from our home it h... read more

Elizabeth V. 

on Yelp

7 years ago

We bought a Beautyrest black mattress set from Mattress Firm in Henderson back in September, and while the gentleman was friendly, he didn't give my husband and I much guidance on selecting a mattress set that fit both of our very different body types. I've never had back pain before, but as the months went by I began to notice that I was having residual upper back pain. By the time I realized it was the new mattress causing the problem, it was too late to return to the store. The Beautyrest black line is not cheap, so I did... read more

Lacy W. 

on Yelp

8 years ago

Walked into this store to get the $89.00 mattress that is advertised on the window and John was so Judgmental on our purchase. I'm assuming because it wasn't a $5,000 mattress we were in there to purchase. Piss poor customer service but the only good thing was that he insulted us with a smile on his face. 

J R. 

on Yelp

9 years ago

This place is has terrible customer service!! They do everything to sell you a mattress, promise the world and from delivery on forward it's one excuse after another!! They make it sound like you can try a mattress and if you don't like it it's so easy to return... when you come back they charge a huge fee to return the bed plus another restocking fee on top!!! DO NOT BUY ANYTHING HERE!!! 

Jayne C. 

on Yelp

9 years ago

I went yesterday and purchased a mattress, the salesman Dan was great. He helped choose the perfect mattress with great customer service. Scheduled to have the mattress delivered Wednesday afternoon because I had a meeting the next day. Meeting was cancelled called the store and got Bill, asked him if the mattress could be delivered today and he said he would call the and check. He called back and said they could deliver and the delivery guy would call when on there way. I explains to Bill once again that I was at work and ... read more

Lynndel D. 

on Yelp

10 years ago

Sales person not helpful at all.. Bad service. Should be a zero! We forgot the receipt to pick up a mattress box and he said he can't help us like that's the end of the line.. Can't help us.. When the box was finally available he didn't have any rope to help us tie the box... We didn't bring any rope because the last time be bought mattresses at the Rainbow branch we were provided a roll of rope and even lent us his cutter...