Best Mattress

shirley f. 

on Yelp

7 years ago

I usually do not write bad reviews, but more and more bad things happened with this company. I bought a California king mattress a couple weeks ago for more than $2,500 and then I bought a bed frame that fits a California King Mattress. As soon as I put my new mattress on the bed frame, there was a HUGE difference in size between the two. I decided to measure the mattress and realized that it was 69x80" instead of 72x84" which is a normal California king mattress size. I called Shawn Spierer the store manager, and he said he... read more

Robert B. 

on Yelp

8 years ago

The initial service is good (which it should be when giving someone your money), but please be aware if you have any defective materials or a need to request warranty support. We purchased a defective mattress, which was subsequently inspected by the manufacturer, and agreed to be defective and would be replaced. Our only alternative was to purchase a new mattress (which of course costs more) and apply a partial credit from the defective mattress. Once the delivery/exchange was scheduled, the delivery driver decided to ... read more

Diane H. 

on Yelp

9 years ago

I give Best Mattress no stars. It was a horrible experience. Shawn seemed like a nice person and knew all about the mattresses. He told us that he would take care of us and give us a real good deal. Ha--Ha--Ha what a lie. They are supposed to have the BEST prices, but no they do not. Beware - do not buy from them. Instead, look on your computer at Oveerstock.com they will beat the price every day of the week. We bought the Beautyrest Black from Shawn, but then the next day I found it at overstock. So we told Shawn an... read more

DeeDee M. 

on Yelp

9 years ago

Very disappointed!!! I purchased 2 queen sets and wanted to return the unopened, unused because the other matress was simply too soft. I am unable to return a matress that is new and unopened Ed becuase it doesn't qualify for their matress guarantee, I can return the other one that I paid 700 for ...Provided I pay almost $240 bucks and tax on the return fee. Being a repeat customer, I understand the matress is a " personal item" but I am more than willing to keep the one we have used...My only options are exchange with a fee... read more

Suzanne J. 

on Yelp

10 years ago

My experience at this store with Kris was great however I was obviously lied to. We purchased a tempurpedic flex elite mattress and adjustable base. We agreed to purchase the discontinued floor model which has been great but the mattress I was told we were receiving was being discounted due to the fact they had several mattresses left over from a show and Kris guaranteed me that it had never been slept on. When I received the mattress it was dirty. I assumed it was because of the movers and not that big of a deal so I washed... read more

Dee W. 

on Yelp

11 years ago

3 yrs ago I purchased a mattress set from them after trying out the mattresses in the store. What I recieved and what i got were 2 different things. the mattress in store was sturdy and firm.. I was delivered a mattress that had the same fabric as in store but was extremely too soft.. IT swallowed you after about 6 months the mattress made me feel like a taco. I should have gone back but heard that no matter what you do to try to get money back or replacement you would not get it, they would put in hidden clauses to your p... read more

Kyrsten S. 

on Yelp

14 years ago

If I could give negative stars, I would. The first man I encountered was very helpful and got me to put a down payment on a mattress to save the sale price. I go in four days later to buy my mattress in full and the second salesman I encountered was rude, pushy, and overbearing. He didn't want to give me my initial receipt back (literally stopped me from grabbing it off of the table and acted very shady.). He talked down to me the entire time (probably because I am young and a woman) and was very aggressive. I still paid for... read more