This profile has been claimed by the business owner or representative.
Bi-State Oral and Facial Surgery
- Oral Surgeons
- Alton, IL
About this business
Location details
3555 College Ave, Alton, IL, 62002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had surgery in April 2023 and was informed that i needed to pay the amount that my insurance wouldn’t cover prior to the surgery. This was completed and to my surprise I was sent a second bill after the surgery. When I called after receiving the bill to question why I was being charged extra I was informed that my insurance did not cover all of the cost. This was not the information that was provided to me prior to surgery. I then questioned if I could set up a monthly payment plan with them and was told that they do not ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Manda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you could please get in touch with the office manager on (618) 462-1646 to discuss this further, we would greatly appreciate it. Cheers, Bi-State Oral and Facial Surgery
They checked my benefits and told me how much the surgery would cost. I paid that amount and imagine my surprise when I get another bill stating I owe $641 more dollars!
Business response:
Thank you for providing your feedback and letting us know about this issue, Stacy Bryan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you could please get in touch with the office manager on (618) 462-1646 to discuss this further, we would greatly appreciate it. Cheers, Bi-State Oral and Facial Surgery
Beware - they do not check whether insurance covers your initial consultation even though I sent my insurance information several days beforehand. My insurance denied the claim and I have a $450 bill for a consultation that solved none of my TMJ issues. Update - After calling a few times, the office worked with me to reduce the bill a bit to a more fair outcome ($275). It's still a steep price for 15-minute consultation, but I accepted the middle ground and paid up. It's now been over 2 1/2 months and I have not woken up ... read more
Had only bottom two wisdom teeth removed yesterday (the top two grew in fine). Doc advised me to have all of them pulled and I said screw that; not paying for something to be fixed that clearly isn't broken. Staff was nice enough but all very short with me. Felt kind of judged in the office because I'm a 19 year old who took initiative over my own teeth and made the decision on my own (without parents present at all; like I've been doing on my own for the past year and a half). I have also had frequently reoccurring vomiting... read more
Frequently asked questions about Bi-State Oral and Facial Surgery
How is Bi-State Oral and Facial Surgery rated?
Bi-State Oral and Facial Surgery has a 4.7 star rating with 569 reviews.
When is Bi-State Oral and Facial Surgery open?
Bi-State Oral and Facial Surgery is closed now. It will open tomorrow at 8:00 a.m.