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Bi-State Oral and Facial Surgery
- Oral Surgeons
- Alton, IL
About this business
Location details
3555 College Ave, Alton, IL, 62002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedDr. Schlott was very nice and reassuring. His nurses, assistants, and office staff were also very sweet and understanding about my anxiety. The nurse (Amy, I think?) was excellent at getting the IV in, even with my bad veins and IV fears. I was initially completely terrified to get my wisdom teeth out, but I’m glad I did now. I don’t remember a thing and felt no pain. It was actually somewhat pleasant. It felt like I was only asleep for a couple of minutes. I would like to say I would go back, but I hope I don’t ever need to... read more
Had a tooth abscess on me...i called and made my appointment for the next day. The staff were all very nice and made me very comfortable with my procedure. I would absolutely recommend Bi-State to anyone in need of an oral surgeon. Dr. Schlott did an excellent job and explained everything i needed to know. Thank you to the entire office!
Recommended
RecommendedI love it. Great experience (of what I can remember of it it�). Friendly and courteous staff. Highly recommend this place for any work needed �A+
RecommendedDr. Schlott and his staff were awesome!!! Even though I dread getting shots, somehow I barely felt them, I guess due to the fact that with their friendly and caring attitude, they kept my mind off the shots. I would definitely recommend them to everyone.
RecommendedMy experience here was really a yes & no, as to whether I would recommend you go here. The receptionist is definitely rude on the phone. However, no one is rude @ the office & no one wears name tags so you don't know who you are talking to. The estimate for the work to be done was not exact & had a huge gap on how much it could be. So, I called & had all prices broken down. Then, I spoke in person to the billing lady. Since I've never had this procedure (dental implants) done, I didn't understand & we discussed the process u... read more
When lady called for estimate , she did not tell me the expected out of pocket was due day of procedure . When I arrived , receptionist asked for payment and was higher than amount in the original quoted price . Because I did not make out of pocket , we were turned away . I have two insurance and was not even ran through insurance yet . There was another lady there checking in for her appointment that was not told either . She was frantically calling around to make payment . Also , receptionist was very rude to me and my d... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Holly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you could please get in touch with the office manager on (618) 462-1646 to discuss this further, we would greatly appreciate it. Cheers, Bi-State Oral and Facial Surgery
I’m sure the surgeon is wonderful at his craft, but I did not look forward to this appointment due to some of the front office being brisk and unpleasant. I’ve decided not to move forward with any scheduling due to this.
Business response:
Thank you for providing your feedback and letting us know about this issue, Dawn. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you could please get in touch with the office manager on (618) 462-1646 to discuss this further, we would greatly appreciate it. Cheers, Bi-State Oral and Facial Surgery
The day before my initial consultation that I waited months for I called to see if they had received my records from my dentist that they were supposed to request and they had not done it. I called my dentist and they sent what they could electronically. I arrived for my appointment and they wanted to do another panoramic scan and I told them no I just had one done and my insurance would not cover another one. They assured me I would not be charged for it, but when I got my bill they did charge me for it and said they did no... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Tiffani. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you could please get in touch with the office manager on (618) 462-1646 to discuss this further, we would greatly appreciate it. Cheers, Bi-State Oral and Facial Surgery
Frequently asked questions about Bi-State Oral and Facial Surgery
How is Bi-State Oral and Facial Surgery rated?
Bi-State Oral and Facial Surgery has a 4.7 star rating with 569 reviews.
When is Bi-State Oral and Facial Surgery open?
Bi-State Oral and Facial Surgery is closed now. It will open tomorrow at 8:00 a.m.