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Bluebird Care Mid Essex
- Home Health Care
- Chelmsford
About this business
Location details
80-86 New London Rd, Chelmsford, CM2 0PD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This last year has been difficult following the passing of my wife of 50 years in November 2023, however the carers regular visits has been one of the highlights. A happy smile and friendly disposition always acompanies her work always willing to carry out he talk and friendly suggestions to help my life improve. Thank you
Business response:
Thanks for your review, we are so pleased your visiting care experts make a positive difference.
I have been asked to review Bluebird due to their CQC inspection coming up. They have some good carers, my father enjoyed the company, and I feel the carers enjoyed his. The reason for my rating was sadly the carers at the time felt my father needed an ambulance and I was not informed. (I only noticed when I saw the ambulance appear at the ring doorbell). He sadly passed away an hour later, it turns out that they was calling his mobile rather than myself as the next of kin. So I never had the time to get there and be by his ... read more
Business response:
We are deeply sorry for your loss and sincerely regret that you were not informed in time to be with your father. We understand how distressing this must have been and appreciate you bringing this to our attention.At Bluebird, we are committed to providing the highest standard of care, and we take your concerns very seriously. While we are pleased to hear that your father enjoyed the company of our carers, we recognize that communication in urgent situations is critical. We are reviewing our processes to ensure that next of ... read more
As always, Bluebird Care has been reliable, competent and efficient. As a sole carer, I place great value on their support. Their communications are good which is of special note. The care attendants who come make my wife happy. As she is an advanced Alzheimer's patient, this is very important and no mean feat!
Business response:
Thank you, Brian, for your kind words, it really means a lot to our team for you to take the time to provide us with a review, I will share this with the team. Many thanks, Lisa.
Blue Birds have transformed my dad’s life. In the 12 months they have helped him, his quality of life has dramatically improved. He looks forward to his carers arriving and is very fond of one of the carers. From my point of view, they have supported me enormously, I can rest easier knowing that he is taking his medicines now and having breakfast, that his catheter bag is being changed and looked after and that he makes it up the stairs safely in the evening. Blue Birds even pick up his tablets and deal directly with his doc... read more
Business response:
Thank you so much for your kind words, we are really happy that your dad's quality of life has improved. I will ensure to share this with the rest of the team.
Bluebird listen and do their best to interpret what is needed but also go further, by making suggestions based on their experience and expertise. My Mum was very happy to see the carers from Bluebird and they helped her to live where she wanted for longer than might have been possible. Whenever I contacted them I received a full and helpful response. On more than one occasion they went above and beyond which I have no doubt made a huge and happier outcome than could have been the case.
Business response:
Dear Jane, Thank you for taking the time to review the care we provide, I will ensure that the team are aware of your kind words, which I know they will appreciate a great deal. Many Thanks.
Bluebird have been caring for my mum for almost 3 years now and they are amazing. This agency is extremely professional and well organised, which was what we needed after the previous agency we used. In the beginning, the manager and team came to visit our home and met with my mum, dad, my sister and I. They were able to give us advice about the care they would provide and reassure us they would meet Mum's caring needs (she has a rare degenerative brain disease and requires specialist care). We have a team of around 12 carer... read more
Business response:
Thank you for your kind words, it's much appreciated. We will ensure that all of the relevant team are aware of your feedback - Thank you for taking the time to share these words. It will mean a great deal to our team.
We cannot thank Bluebird Care enough for everything they did for our dad. They were so considerate and caring, not just for Dad's needs, but also with our needs as Dad’s kids. We couldn’t have gone through Dad’s last couple of months without them. We had a truly lovely lady for our resident carer, plus daily visits twice a day from other Bluebird carers. One person was our main contact plus one of the carers, and she made a very sad situation a good one. Just seeing her smile and laugh with Dad could turn a rubbish situation... read more
Business response:
Good morning Hayley, thank you so much for your lovely review. We take pride in our care team and how they are dedicated to supporting our customers and their families/kids and being passionate about delivering outstanding, great care. Kind regards.
My mother is supported by Bluebird and the visits help her to continue to live in her own home. She values the friendliness and assistance she gets from her helpers who are conscientious and caring. Using the app means the family can keep in touch with what the carers are doing for her and the carers always leave an informative note after a visit. Finally, the support we get from the Chelmsford office is a huge part of why Bluebird provides an excellent all-round service.
Business response:
Dear Simon, thank you for your time in giving us a lovely review. We are extremely proud of our mid-Essex team and we really appreciate your recognition, thank you. We wish you and your mother all the best. Kind regards.
Both of my parents were diagnosed with dementia, in 2017 and 2019 respectively. It was evident that they were failing to carry out many domestic chores independently. Both of the parents were reluctant to accept any form of professional help. In January 2020 we were able to get them to accept a short visit by Bluebird Care to administer cream to a wound on our mother's leg. Bit by bit Bluebird, with our full agreement, diplomatically stepped up the level of care to three visits per day, including an extended 'companionship' ... read more
Business response:
Dear Tim Thank you for your time in giving us a great review. I remember visiting your parents, they were both such a joy to visit. Your father would always talk about his early days as a young lad, and your mother would tell me stories about her younger days as a mother. She loved her boys. It was such a pleasure to support and care for your parents. Best wishes Sharon
Frequently asked questions about Bluebird Care Mid Essex
How is Bluebird Care Mid Essex rated?
Bluebird Care Mid Essex has a 4.8 star rating with 82 reviews.
When is Bluebird Care Mid Essex open?
Bluebird Care Mid Essex is closed now. It will open at 8:30 a.m.