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Bluebird Care Redbridge
- Home Health Care
- London
About this business
Location details
137 George Ln, London, E18 1AN, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were extremely pleased with the care provided to mum since February 2014. Your team gave us confidence that Mum was getting the very best support and we were particularly impressed with the communications and response from you all when we did have any worries or concerns.
Bluebird carers were brilliant with my dad. Only once did they not come. In the short time the ladies came to dad we had built up a good relationship with them.
Bluebird carers are wonderful, but the staff in the office do not phone me when there are changes every time.
I am cared for by Bluebird Care (Redbridge). They send me an excellent carer who is absolutely great. She is kind, thoughtful and very caring. I am house bound and at the beginning of this year I was quite ill. My GP wasn't very forth coming and the manager of Bluebird Care (Redbridge) contacted my GP surgery and on that same evening a team doctor visited me for treatment. I couldn't wish for a better care agency. A big thank you to Bluebird Care (Redbridge).
Business response:
Many Thanks for the review left - It is always lovely to hear feedback about our carer's and we are sure to let them know.
My usual carer is excellent. Works hard and quickly and is always very willing to help and is friendly and supportive. They are all reliable.
Staff at Bluebird are always helpful and friendly. I am informed if my regular "poppet" cannot attend on regular day/time. My care is domestic chores, I cannot manage - due to trapped sciatic nerve. "Poppet" is always cheerful and completes any (except using steps/ ladder etc.) tasks I ask, she is patient when I have to move. This carer is very thorough and particular regarding edges and corners. Only one thing I would like to change - please the format of invoice - by reading it. I always have to check if I owe or if I am p... read more
Business response:
Many thanks for this lovely review. We never undervalue the importance of any feedback from our customers and will look at the suggestions made regarding the invoicing process. We are very pleased to hear that the service provided is meeting our customers needs so well.
The quality of my care has been sensitive and excellent. During the last 2 years I have been having to organise my move from a large house (lived in for 48 yrs) to a flat. A mammoth effort during which my wonderful carer was such a help as much psychologically as physical. It was of the utmost importance, therefore, that the agency provided me with a consistent carer so that we could get to know each other and understand each others needs and limits. The agency made this important task possible.
Business response:
Many Thanks for taking the time to complete the review left on homecare.co.uk. We are delighted that you are so satisfied with the care provided. Your feedback will be passed onto the carer.
Scrubbed with soap till raw. Back thumped (not washed). I have fractures. Care of property = stains on the carpet. Mud on bath matt. Water all over the wooden top to the hand basin. Staff sickness then me upset tummy?
Business response:
Thank you for taking the time to discuss your review in person. You will know as a result of our conversation we take reviews of this nature incredibly seriously and will continue to work with you so that you are treated with the utmost care and respect.
Although the service provided is to a high standard, it is still very expensive when time for personal care was reduced from 1 hour - £32.95 to half an hour - £27, this is very unreasonable (50% plus something would be ok, say £20). Notice was given the day before on two occasions following a 1-night and subsequent 2-night stay in hospital, to save carers making a wasted journey. Discretion should always be used in these circumstances as it is impossible to give 28 days' notice ie minimum a reduced charge. One carer, in part... read more
Business response:
Thank you for your time in giving us your feedback; we are very proud of our team and the high standard our care team delivers. It is so important to maintain regular routines and build trust with our customers and their families where possible. We value your comments and always strive to improve and maintain customer satisfaction. Kind regards Redbridge, Epping & Harlow Team Kind regards Sharon
Frequently asked questions about Bluebird Care Redbridge
How is Bluebird Care Redbridge rated?
Bluebird Care Redbridge has a 4.7 star rating with 69 reviews.
When is Bluebird Care Redbridge open?
Bluebird Care Redbridge is closed now. It will open at 8:30 a.m.