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Bluebird Care Redbridge
- Home Health Care
- London
About this business
Location details
137 George Ln, London, E18 1AN, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The quality of my care has been sensitive and excellent. During the last 2 years I have been having to organise my move from a large house (lived in for 48 yrs) to a flat. A mammoth effort during which my wonderful carer was such a help as much psychologically as physical. It was of the utmost importance, therefore, that the agency provided me with a consistent carer so that we could get to know each other and understand each others needs and limits. The agency made this important task possible.
Business response:
Many Thanks for taking the time to complete the review left on homecare.co.uk. We are delighted that you are so satisfied with the care provided. Your feedback will be passed onto the carer.
Scrubbed with soap till raw. Back thumped (not washed). I have fractures. Care of property = stains on the carpet. Mud on bath matt. Water all over the wooden top to the hand basin. Staff sickness then me upset tummy?
Business response:
Thank you for taking the time to discuss your review in person. You will know as a result of our conversation we take reviews of this nature incredibly seriously and will continue to work with you so that you are treated with the utmost care and respect.
Although the service provided is to a high standard, it is still very expensive when time for personal care was reduced from 1 hour - £32.95 to half an hour - £27, this is very unreasonable (50% plus something would be ok, say £20). Notice was given the day before on two occasions following a 1-night and subsequent 2-night stay in hospital, to save carers making a wasted journey. Discretion should always be used in these circumstances as it is impossible to give 28 days' notice ie minimum a reduced charge. One carer, in part... read more
Business response:
Thank you for your time in giving us your feedback; we are very proud of our team and the high standard our care team delivers. It is so important to maintain regular routines and build trust with our customers and their families where possible. We value your comments and always strive to improve and maintain customer satisfaction. Kind regards Redbridge, Epping & Harlow Team Kind regards Sharon
Frequently asked questions about Bluebird Care Redbridge
How is Bluebird Care Redbridge rated?
Bluebird Care Redbridge has a 4.6 star rating with 75 reviews.
When is Bluebird Care Redbridge open?
Bluebird Care Redbridge is closed now. It will open tomorrow at 8:30 a.m.