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bluefrog Plumbing + Drain of North Dallas
- Plumbing
- Frisco, TX
About this business
Location details
122 Rose Ln, Ste. K1, Frisco, TX, 75036, United States
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Paid Bluefrog Plumbing over $800 to locate a water leak. Although they never found the leak, they cut a large hole in my bathroom wall that I now have to pay someone to repair. It appears their business model is to get the plumber out to the job, do some minor work, regardless of if it solves the problem or not and bill you for the work you didn't need in the first place. Also, I had to pay upfront before they did anything. The next work day I hired a professional Master plumber and he found the leak within 30 minutes. Becau... read more
Scratched hardwood flooring and damaged hardwood stairs from moving the water heater upstairs. They said they were going to repair it but never heard back from them. Would not recommend.
Eh.
Bad quality of work, the expensive price quoted, cheap materials used, was promised to have same water pressure, received half of the original water pressure after work completed, despite telling many times to fix the pipe issue, no care was shown to correct it, during backfill, the garden irrigation pipes were broken as they were not careful with stomping, had to hire people afterward to fix it, the company never called back to review the project satisfaction.
The water is still leaking. The problem still has not been resolved.
Bad attitude.
The bid was more than 2X competition. This was for an undermount sink replacement and replacement of a faucet/disposal (Labor only). Not competitive. Person bidding work was on time and courteous.
Business response:
We appreciate the feedback. Based on our communication you did not have the sink installed by a licensed plumbing company rather you used a counter company which is an unlicensed and unregulated industry so their cost to do business is far less than needed to meet the stringent requirements for plumbers in the state of Texas.
The cost was extreme for the job. I did agree to get it done and they did a good job. Discussing the cost with the owner he did agree to return a portion of a membership I did not know was a part of the cost. Your organization was part of the cost which I was told was $65.00 to him and any others you gave the lead to. I will handle future needs differently.
Business response:
I am sorry you felt the price was high, I think if you shop other plumbing companies, you will find we are competitively priced. Very few owner would follow up on a small job but we value each and every customer we serve regardless the size of the job!
I got charged full price $285, even though they did not have to use the sneak, jiggling the camera removed the clog. They got here first so I hired them, but the next guy was going to charge only $185. I made a note not to hire them again.
Business response:
Our price for clearing the drain also include a camera evaluation which most companies to not tell you until they get there and collect the first part. It is important to have the camera evaluation to see if there are roots or other problems causing the backup to permeant fixes can be made to prevent recurring problems and associated costs.
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How is bluefrog Plumbing + Drain of North Dallas rated?
bluefrog Plumbing + Drain of North Dallas has a 4.8 star rating with 1,115 reviews.
When is bluefrog Plumbing + Drain of North Dallas open?
bluefrog Plumbing + Drain of North Dallas is open now. It is open 24/7.