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bluefrog Plumbing + Drain of North Dallas
- Plumbing
- Frisco, TX
About this business
Location details
122 Rose Ln, Ste. K1, Frisco, TX, 75036, United States
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The worst company.
Business response:
Todd, I am sorry to hear you are dissatisfied with the service we provided. We are not used to this kind of feedback as we pride ourselves of delivering a high level of customer service and quality repairs. I would like the opportunity to discuss your dissatisfaction and fix whatever concerns you have. Please call us at 469-333-7646 and I will work hard to ensure you are completely satisfied.
Though we informed them the emergency shut off valve needed replacement, they would not quote price over the phone. Since it was leaking on the floor, we had to fix promptly. Spent $305 for about 20 minutes work, plus new valve!!!! As a physician, my time is not as well reimbursed. Guess I am in the wrong field
Business response:
Thank you for taking the time to provide a review. While I understand the price may seem high for the time spent on location but please also consider the time the office spent gathering your information, the dispatch notifications, 30 minute call ahead along with the time the plumbing professional spent driving to and from the location and expenses associated with operating the vehicle and of course we also pay home adviser for the opportunity to speak with you and in this particular case was $47.00. There is also value in h... read more
I was charged $208 to fix a blocked drain. After the Blue Frog plumber left, the drain was more (not less) blocked and there were 2 NEW leaks underneath the sink that required pans to catch the drips. I called another plumber who cleared the blocked drain, stopped the leaks and made a much more cost-effective proposal to prevent future problems with this drain. The other plumber charged 10% less.
Business response:
We are sad to see you are not satisfied with the solutions we offered. We guarantee all our work and would have been happy to come back out to help. With breaks in the sewer line and root intrusion, running a cable is a very temporary solution. Our plumbing professional did explain that without repairing the break, these things would happen and the blockage would occur again. I also believe he indicated the charge for the clearing would be applied to the repair so I believe our overall pricing was nearly identical. I am just... read more
THEY HAVEN'T COME OUT YET
Business response:
Wow, we got a review before we even arrived at the home. Thank you for doing that, and we know you were pleased with the outcome when we did get there!
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Business response:
Thank you for the great review, Paul!
Tech could not locate sewer line with electronic instruments and had 10 foot hole dug in wrong place. Even after I showed him mark on street showing where line met city line. Three holes dug in my yard, looks like war zone. City made repairs necessary to restore line, this company did nothing right. Holes open over weekend and still open,
Business response:
Dale, this depiction is quite inaccurate. You were to call us Friday the 24th and when you did not we called and left a message that went unanswered. We helped you get the city involved and saved you nearly $4,000 and did not charge you for the digging in your yard to expose the broken sewer line. As we explained during the process, you have a transformer in your neighbors yard that has a high power line within feet of the area of the break making it impossible for any company to get an exact locate with electronic detection... read more
They quoted a price of $83..that's what I paid.
Business response:
We have upfront pricing and keep our promises. We believe being an honest company is good for business!
Frequently asked questions about bluefrog Plumbing + Drain of North Dallas
How is bluefrog Plumbing + Drain of North Dallas rated?
bluefrog Plumbing + Drain of North Dallas has a 4.8 star rating with 1,115 reviews.
When is bluefrog Plumbing + Drain of North Dallas open?
bluefrog Plumbing + Drain of North Dallas is open now. It is open 24/7.