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BMW
- Automotive
- Sudbury, MA
About this business
Location details
68 Old County Rd, Sudbury, MA, 01776, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"We had great service from Alex Robbins. Our car could..." We had great service from Alex Robbins. Our car could not get registered right away because of a parking ticket. Alex helped us with a rental until the car was ready and then delivered the car. Thanks!
Business response:
We're so happy Alex could take care of everything for you! Thanks for choosing Herb Chambers BMW of Sudbury!
"Had a very positive and professional experience with the..." Had a very positive and professional experience with the sales team, especially with Jack O’Donovan. He went above and beyond even in his day off to help close the deal, get my car registered and delivered to me.
Business response:
We really appreciate you taking the time to leave Jack and the Herb Chambers BMW of Sudbury team this awesome review, thank you! Enjoy your new ride!
"Excellent customer service. Staff kept me updated on the..." Excellent customer service. Staff kept me updated on the process of the repairs and delivered the car to me upon completion. I recommend Herb Chambers.
Business response:
Thank you for your confidence in Herb Chambers BMW of Sudbury, and for your business. We are thankful to have you as a customer.
"The Sudbury team from the service department to sales..." The Sudbury team from the service department to sales provided an exceptional customer experience. I will go out of my way to go to the Sudbury dealership. They are very knowledgeable and provide information and guidance you can trust. They have gone above and beyond to assist me with my purchase.
Business response:
We are so happy to hear that our team can go above and beyond for you! Herb Chambers BMW of Sudbury is proud to receive this review.
"Waiting for service advice is always difficult. I was so..." Waiting for service advice is always difficult. I was so very fortunate to have found Bill Kramer. He is smart, calm, very knowledgeable about BMW service and he goes the extra mile. So, don’t give up on Sudbury BMW; just ask for William Kramer!!
Business response:
We're so happy to hear BIll always goes the extra mile for you! Thank you for being a Herb Chambers BMW of Sudbury customer, we appreciate your positive feedback.
"My service representative was very helpful and efficient...." My service representative was very helpful and efficient. She kept me informed about delays and showed me what work was going to be done, showing my warranty would cover some of the cost.
Business response:
Thank you for the five-star review! We're so happy our team helped you find some savings during your repair! We'll see you at your next appointment! - Herb Chambers BMW of Sudbury
"The wait time to speak with your service adviser is slow...." The wait time to speak with your service adviser is slow. I think they are short staffed right now as I only saw one advisor in the department. Follow-up regarding my car and the status of service being performed was good. The job was finished the next day as was promised.
Business response:
This review is so great to see! Thank you for the rating! We look forward to seeing you at your next appointment! – Herb Chambers BMW of Sudbury
"Courteous, great at accommodating appointment with..." Courteous, great at accommodating appointment with personal schedule! First class all the way! Al could not have been kinder And explain things in great detail to me. We scheduled next appointment and will be getting a loaner And they will pick my car up and drop it back off at my workplace. Talk about accommodating
Business response:
Thank you for sharing your positive experience with Al and the Herb Chambers BMW of Sudbury team! It was our pleasure to take first-class care of you! We'll see you next time!
"Attentive and thorough Did not try to fix something that..." Attentive and thorough Did not try to fix something that was ok. Went back to double check problem which was functional at that time. No charge and even washed the car
Business response:
Thank you for choosing Herb Chambers BMW of Sudbury, we appreciate your positive feedback!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,361 reviews.
When is BMW open?
BMW is closed now. It will open at 11:00 a.m.