BMW

ddegeorgio 

on DealerRater

13 years ago

We walked in off the street to inquire about a leftover 2011 X3. We were not recommended to BMW Southampton. We met with Robert Rogers, and he informed us that they were currently building 2012's at the same price as the 2011's. We proceeded from there and talked about options and price. We had fully intended to shop around. After spending at least an hour with Rob, we decided that when we were ready we would return to BMW Southamton. For us, it was about the patience Rob showed in answering all questions and we believed he ... read more

Arjayi 

on DealerRater

13 years ago

was met at the the door. Sales very helpful, friendly and informative. Quick delivery and great customer service. Had a small computer glitch, car was picked up, fixed and returned quickly. 

oconnorag 

on DealerRater

13 years ago

Great service and so friendly to deal with. First time I have bought a car where I did not feel pressured or harassed into buying 

Smallsteph 

on DealerRater

14 years ago

I was in the Southampton over Memorial day weekend and my check engine light came on. Dave the service advisor helped me and got my car fixed while I went across the street for lunch, they were able to get me back on the road so I could enjoy my weekend. 

Robert 

on DealerRater

4 years ago

STAY AWAY. Distain for customers. Don't respond readily, or at all to phone calls; jack up labor times so as to gouge customers. Work that should be completed in two hours or less, takes two weeks. They take no pride in their work. Fail to resolve problems. I have never met an organization that shows such a lack of competence, lack of integrity, and criminal gouging of customers. 

Robert 

on DealerRater

4 years ago

"STAY AWAY. Distain for customers. Don't respond..." STAY AWAY. Distain for customers. Don't respond readily, or at all to phone calls; jack up labor times so as to gouge customers. Work that should be completed in two hours or less, takes two weeks. They take no pride in their work. Fail to resolve problems. I have never met an organization that shows such a lack of competence, lack of integrity, and criminal gouging of customers. 

ELI104 

on DealerRater

4 years ago

"Probably one of the worst sales experiences I have ever..." Probably one of the worst sales experiences I have ever had! My wife's car was dying and we needed a new BMW. Based on my own experience with BMW, and pricing being what it is these days, we focused on a Certified SUV to get a bit more warranty from the marketplace. We were specifically looking for a light-colored X3 with a 6-cylinder engine (the M40i), a car that was hard to come by in that combination; BMW Southampton had one. Even though it was 3.5 hours between... read more

RSabe 

on DealerRater

4 years ago

"Never ever ever!!! I had my X5 in at the end of November..." Never ever ever!!! I had my X5 in at the end of November for routine service. After having it for a week and 2 grand later, I got it back. No loaner. In addition to the routine tune up I was told I had a fuel injection issue. The dealership couldn't figure it out and had to go to BMW NA to find out how to fix it. I assume they got that right, the jury is still out. Here's the real issue. I figured while having the car in for service and having it for multiple days... read more

Remsenman*135 

on DealerRater

5 years ago

"Misrepresentation" Made statements that he later recanted. Borderline crook and represents the bad old days of the automobile salesman. It wasn't the pithy amount of money, it was failure to take responsibility to fulfill promises