BMW

Tgconner1 

on DealerRater

13 years ago

This was the best car buying experience I have ever had. Everyone we met from the salesman (Jaime) to the sales Manager (Rick) to the finance representative (Olga), was FANTASTIC! My wife and I just could not be any happier with or new X5! The sales staff went over all of the controls with us, but it was fun finding the additional features on our way home! We had taken our 2004 530i in for service, (by the way Hope is the Absolute Best service writer you will ever meet!!), and while we waited for our car to be repaired, we b... read more

roseguitar 

on DealerRater

13 years ago

Buying a car from BMW Tucson was unlike any other car buying experience I've had. I like the "no pressure", treating the customer with respect mode in place at this dealership. I love the car. I still can't believe I own a BMW. My sales rep made sure that the second key for my car was ready when I picked it up and even gave me a BMW key chain. I noticed a problem with the car the 2nd day I owned it and BMW Tucson fixed it the next working day at no charge. 

barbarakraus 

on DealerRater

13 years ago

Ryan not only did an excellent job of handling our service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windopw repair, and no one from the service manager to the dealership manager to the president of BMW woulfd respond to our inquiries.Ryan was the only person who did anything and he got us a refund.My husband swore we woild never buy another car from these people but ryan was able to change all that.He is a gerat asset to the company 

Djames79 

on DealerRater

13 years ago

Meredith was wonderful. Very helpful and informative. She made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future. 

wbycdjr 

on DealerRater

13 years ago

i worked with Ryan Hoganson and havv to tell you that the level of attention and service was excpetional. I will continue as long as he is there 

melnsal 

on DealerRater

13 years ago

JUAN CARLOS, TED AND JOHN WERE VERY HELPFUL. IN ADDITION, ANGELIC SANCHEZ WAS VERY HELPFUL ANSWERING SOME QUESTIONS, WHEN JUAN CARLOS WAS NOT AVAILABLE. I HAVE HAD A FEW VISITS TO THE SERVICE DEPARTMENT, AND THEY TOO WERE WONDERFUL. 

Bettina V 

on DealerRater

13 years ago

Angelic Sanchez was AMAZING to say the least. We found her to be kind, friendly, straight-forward and very willing to work, research and address things for us. It’s interesting to note that when going from dealer to dealer, we found ourselves building a ‘shield’ to ward off the typical sales and closing techniques but what we found at BMW of Tucson was that they were actually quite genuine and simply willing to do what it took to help us find the right car. The more we talked with Angelic, it was easy to see that we could le... read more

john taylor 

on DealerRater

14 years ago

Both Michael and Greg were awesome to work with. Went out of their way to be accomodating and helpful. This is the first BMW I have purchased and they helped explain the advantages of the vechicle, as well as the service plan to back it up. They were both the consumate professionals and showed significant patience with the many questions I had. I am actually in Phoenix and after detailng the car Greg actually took the time to deliver it to me. Now that is outstanding customer service. Since the purchase they have both taken ... read more

jrreiddoc 

on DealerRater

14 years ago

I would highly recommend BMW of Tucson and specifically salesperson Greg Shelko he has exceptional product knowledge which he presents in a very low key and high class manner. He provided outstanding customer service in helping me select and lease my 335i with the M sport package.