BMW

No name 

on DealerRater

4 years ago

"Kayla Diaz was excellent and very professional. I arrived..." Kayla Diaz was excellent and very professional. I arrived early for my appointment and she took me early and did not keep me waiting. I would like her to continue to be my service advisor. 

aprivateplace 

on DealerRater

4 years ago

"Really appreciate BMW's commitment to maintaining a high..." Really appreciate BMW's commitment to maintaining a high level of customer service. I especially appreciated my service rep's proactive approach to making sure that any outstanding service needs (recalls etc) were handled during the trip. 

brenda 

on DealerRater

4 years ago

"Best customer service. You won’t be disappointed here...." Best customer service. You won’t be disappointed here. Very happy with the experience at BMW Tuscon. We live in Scottsdale and it’s worth the 2 hour drive to purchase here thanks in town. Absolutely go here! Third car purchase and definitely not the last. 

noneofyourbusiness 

on DealerRater

4 years ago

"excellent dealership and excellent staff...and maybe..." excellent dealership and excellent staff... and maybe the managers of this website should read think again about their 25 word requirement and read this: https://www.grammarly.com/blog/concise-writing/?&utm_source=google&utm_medium=cpc&utm_campaign=10273012991&utm_targetid=dsa-1147022280642&gclid=CjwKCAjwr56IBhAvEiwA1fuqGkkQTr5A6hHgFDUR9UJ1bEYSS4Y4QIrIdNKMQC72SPb2eI_9yhLPFxoCJqsQAvD_BwE&gclsrc=aw.ds 

geyerl 

on DealerRater

4 years ago

"I always receive first class service here.. A special..." I always receive first class service here.. A special thank you to KAYLA DIAZ! She is a delight! She worked with my warranty company to make sure my claims were submitted correctly which saved me a considerable amount of money. 

buckmdano 

on DealerRater

4 years ago

"We recently towed in our 2015 328I, for over heating and..." We recently towed in our 2015 328I, for over heating and a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retaining clip for the parking break cable. All the service writers we talked to, Kayla and Bryan, were excellent in their knowledge of the problems and as usual, friendly to deal with. Also, Chris the mechanic, who replaced the radiator, was helpful in explaining the... read more

buckmdano 

on DealerRater

4 years ago

"We recently towed in our 2015 328I, for over heating and..." We recently towed in our 2015 328I, for over heating and a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retaining clip for the parking break cable. All the service writers we talked to, Kayla and Bryan, were excellent in their knowledge of the problems and as usual, friendly to deal with. Also, Chris the mechanic, who replaced the radiator, was helpful in explaining the... read more

swindler_sl 

on DealerRater

4 years ago

"I had a great experience with Ketelyn, my service..." I had a great experience with Ketelyn, my service advisor, and the service department. Outstanding dealership. Note: The remaining words are only to fill the 25 words minimum required to submit this review. 

samdaniels 

on DealerRater

4 years ago

"Excellent service from all persons with whom we dealt at..." Excellent service from all persons with whom we dealt at the dealership. Ryan was especially helpful and informative. Scheduled service was accomplished in a timely manner. Very nice waiting area.