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BMW
- Automotive
- Baltimore, MD
About this business
Location details
6700 Baltimore National Pike, Baltimore, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Why is it necessary to complete this portion of the..." Why is it necessary to complete this portion of the survey if the purpose of the visit was for service only. If you are seeking actionable feedback, a more focused survey may be more appropriate.
"Shaun is the best! " So glad I came to this dealership and met Shaun as our client advisor! This was my first car purchase, and I was super nervous about going over my budget. Shaun took his time with me and my family, and really worked hard to get me the exact car that I wanted. He also was able to stay within my budget. Also, special thinks to Anthony DeLuca (Sales Manager), Sam Haksoo Choi (Business Manager), and Raymond Lee (BMW Genius). If you are looking for a BMW, definitely come to the BMW of Catonsville; you will n... read more
Business response:
Ssharma, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
"Benn was terrific! Enjoyed the experience would choose..." Benn was terrific! Enjoyed the experience would choose his services again. The transaction was easy, including the loaner car.... thank you for the great experience.
Business response:
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
"highly satisfied" Everyone at the dealership was very friendly and helpful. H. Blackwell was very knowledgeable about my buying process and made sure I received the best deal possible on my 2020 BMW X5! I will definitely be a returning customer!
Business response:
Thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!
"I have been a customer for over 20’years and I continue..." I have been a customer for over 20’years and I continue to return because my service assistant, Jamie, is knowledgeable, courteous, and I trust her advice and guidance. The entire service department is 5-STAR!!!!
Business response:
Avalonsb, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Catonsville!
"Professional easy to talk to and very nice Attentive..." Professional easy to talk to and very nice Attentive funny and met all of my needs it was rather late when I got there and he went out his way to accommodate me they even washed my car much ❤️
"Amazing customer experience" My family’s purchased two BMWs from Harold Blackwell at BMW of Catonsville. After our first experience, we knew that Harold was the right salesperson to find the next new vehicle that met our needs. We will continue to purchase vehicles from this dealership and have Harold lead the sale.
Business response:
Rvkaiser19, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again in the future. Best wishes, BMW of Catonsville
"Great Dealer, Excellent Service Center" Service has always been timely and honest. BMW of Catonsville has excellent customer service and I trust the work they perform on my vehicles. They have always performed quality work.
Business response:
Pherr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Catonsville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
"Harold Blackwell - authentic sales adviser cum Human Being" On January 20th , 2020 i went to the dealership.Harold Blackwell makes sure you are taken care of in this journey. His knowledge is crucial when making decisions in what features , packages and car will suit you and your requirements. First time in a long time i met someone who cares more about customer and not sale. Truly great experience. Thanks a lot Harold!!
Business response:
Urvishppatel28, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again in the future. Best wishes, BMW of Catonsville
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 5,697 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.