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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"First Class transaction! Desirea Jackson stayed in full..." First Class transaction! Desirea Jackson stayed in full communication the entire time from start to the final delivery to my residence. Very polite and a very professional sales associate with attention to detail when communicating. Iso Ebong, the Pre Owned Director was very easy to communicate with and executed the transaction very quickly. Probably the best I’ve ever seen. All done over the phone and in a matter of 30 mins. Silver Spring BMW, you will be my first... read more
"Ron has helped me with my new car, He is very..." Ron has helped me with my new car, He is very professional and honest, great customer service and the whole dealership is very responsive to their customers, I will definitely go back there again to work with them.
Business response:
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
"Delfin was great! When I first arrived at the dealership..." Delfin was great! When I first arrived at the dealership you can tell that he was busy but he did not hesitate to make sure I was a priority! It was a great experience I look forward to working with Delfin in the future.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to Delfin here at BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
"I found the car on the website and immediately contacted..." I found the car on the website and immediately contacted the dealership. Kyle picked up the phone and listened to me patiently about my situation and then we got the deal started. He kept in touch with me throughout the day via email/phone. Even though the car I was looking at got sold by another sales person, he found me another car right away and made a deal I couldn't refuse. Even though he gets off work at 5pm, he waited for me to complete work, drive 1.5 hrs ... read more
Business response:
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do! Take care!
"David was very helpful when purchasing, and Gen was very..." David was very helpful when purchasing, and Gen was very helpful processing the refund for my wheel/tire warranty. We’ve now owned three BMWs, and I can honestly say dealing with Silver Spring was the best of all of our experiences, for both sales, service, and owner support. I sold my last BMW because it had telematics issues that couldn’t be resolved, and at the same time the used car market was just too good to pass up selling it. But when we trade my husband’s... read more
Business response:
Hi, thank you so much for your positive comments about BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
"This is the second BMW I bought with the fabulous..." This is the second BMW I bought with the fabulous assistance of Ron Askew. I live in Virginia but I travel to Maryland to do business with Ron Askew. Ron is a honest straight shooter who is also manifest empathy with his customers. He’s a cool salesperson who does not exercise sales pressure tactics. He has an uncanny ability to get you the vehicle that you really want because he listen to you and delivers. You can be sure that in my next future purchase I’ll certainly a... read more
Business response:
Hi Ed, thanks for your great review, and for giving our dealership such a high star rating! Thanks for the recommendation, and have an amazing day!
"Desirea had very helpful going out of her way. She is..." Desirea had very helpful going out of her way. She is knowledgeable n gives accurate information n takes the trouble in finding out if she does not know the answer. Her responses are always prompt. Desirea is genuinely a good person n an excellent sales associate. I would strongly recommend her to other clients.
Business response:
Hello Pete, thank you for your feedback and the star rating. We're glad that you found our team knowledgeable and the whole experience to be pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care and have a great day!
"I recently bought a BMW X7 from BMW of Silver Spring...." I recently bought a BMW X7 from BMW of Silver Spring. Scott Sohn was by sales representative. We did most of the negotiations online and he was very transparent about the whole process. He never pushed me towards anything and ultimately we were able to come to a very reasonable conclusion regarding the final deal. I have had some bad experiences in my life regarding car dealerships but Scott was one of the most professional sales person I have met. I felt he would al... read more
Business response:
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!
"Brittany cares about her customers. Follows through..." Brittany cares about her customers. Follows through well. She has great communication skills. Easy to connect
Business response:
Thank you for the nice words about Brittany, we strive for everyone to feel like they received a 5 Star experience. If there is anything we could have done better, please reach out to our General Manager, Matt Dolesh. Matt can be reached at 301-679-4375 or mdolesh@mileone.com.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.