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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I offer this review as an independent professional who is..." I offer this review as an independent professional who is keenly aware of the importance of customer service and "customer satisfaction". Lonnie Overby's service is worthy of commendation. Lonnie was tremendously patient as I struggled to decide between (at least) two decidedly different vehicles. He confidently displayed his product knowledge, and lent ease to the process with his conversational and supportive demeanor. Special mention due Max Moyer, as well, fo... read more
Business response:
Andrew, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
"The best and easiest process transitioning to a new car.I..." The best and easiest process transitioning to a new car.I knew what I wanted as a car but Andre exceeded that! Best BMW experience !
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
"I recently leased a 750i.It was my pleasure to deal with..." I recently leased a 750i.It was my pleasure to deal with Eric Lovo.Eric was knowledgeable,responsive, and forthright.Most importantly, he structured a very aggressive deal and facilitated a quick delivery.Eric strikes me as a sincere young man who enjoys what he does.He will go far in the business world.
Business response:
Kit, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!
"I had a great experience working with Harold from BMW..." I had a great experience working with Harold from BMW Silver Spring. He worked diligently with me to get the car that I wanted and was always available to respond to any questions that I had. He got me a great deal and his caring demeanor is a big reason why I decided to get my car from BMW of Silver Spring.
Business response:
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please don't hesitate to reach out!
"Tae is a very caring person. He went out of his way to..." Tae is a very caring person. He went out of his way to help us. He is knowledgeable and responsive, always reply to our questions quickly. We are very happy about the experience with him.
Business response:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Karen Herbert was a great salesperson. She was attentive,..." Karen Herbert was a great salesperson. She was attentive, accommodating and patient. I did not want to come inside the showroom because of COVID concerns and she was very understanding and accomplished the entire process on line and outside in the parking lot. She even contacted me on a Thursday while she was on vacation to let me know my vehicle had just come in, and that she was making arrangements for me to pick it up immediately upon her return on Monday. She... read more
Business response:
Hello there, thank you for your kind review; we are happy to pass along your comments to Karen and the team here at BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
"Very helpful, patient and understanding to our needs and..." Very helpful, patient and understanding to our needs and requirements. We believe he tried to get us the best deal for us as well as BMW.He made us feel comfortable.
Business response:
Hi Gautam, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Andre was very responsive to my request, presented a good..." Andre was very responsive to my request, presented a good deal off the bat, and walked me through the deal calculations very professionally. I ultimately chose a different brand for a lease but if I choose a BMW for my next car, I will be looking for Andre in a few years.
Business response:
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"I contacted Harold Shelby about a pre-owned car. Harold..." I contacted Harold Shelby about a pre-owned car. Harold was professional, friendly, and most importantly, Harold is a man of his word: He promised the car would be cleaned and out front of the dealership and it was. Paperwork and negotiations handled swiftly and efficiently. Harold filled the car with gas, installed permanent license plates, and gave me a handsome gift. I would buy again from BMW of Silver Spring. I’ve already recommended Harold to a co-worker look... read more
Business response:
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.