This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Wayne, NJ
About this business
Location details
1515 Route 23 South, Wayne, NJ, 07470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Repairs to my BMW Service and repairs were performed to my satisfaction. Experience was very smooth.
******* Well done from reservations, to loaner pick up to service to getting car back with detailed receipt
Be careful buying your car from Paul Miller BMW Good experience at the beginning turned sour very quickly. Be very careful doing business with Paul Miller BMW especially with their special deals and promotions. I leased very expensive car, BMW M5 that was a demo car with very low mileage. When I test drove the car I noticed a whistling sound at drivers door. I was told it was just a rubber door seal and it would be repaired under warranty. Once I leased the car the attitude of dealership management rapidly changed. I went to... read more
HORRIBLE and SHADY Something VERY wrong and VERY SHADY with this place. To start, I called in the morning to receive no call back. So I called back only to have a rude receptionist answer AND rerouted back and forth for about 5 minutes. I finally reached a very nice gentleman named Ken who was very helpful and kind with my inquiries. I went ahead with an appointment that included a wheel lock set, two tire mounts and an alignment. They quoted a price of $380.... fine, but after speaking with my regular mechanic, I soon reali... read more
Service Appt This was the first time during the 3 years of my lease that I, as a woman, was treated with respect. Jose Jimenez was pleasant and courteous without being condensending. If he were the one I dealt with in the past 3 years, there might have been a chance that I would have come back to Paul Miller for another lease. Too late for me, but maybe others on your staff could learn a thing or two from him.
Incompetent and Negotiated in Bad Faith The staff at Paul Miller BMW seemingly went out of their way to embody the WORST of car buying. After agreeing to a deal for a car, I was first told that I had to physically be present to sign for the car. As I live 800 miles away, that’s a bit difficult. This lead to a series of run arounds so that my incompetent salesman, Allen Morel, could verify whether I had to be there physically to purchase the car. After zero contact from Allen for 24 hours, I tried to contact his manager, Jimm... read more
Business response:
We at Paul Miller BMW strive to provide excellent service to all our customers and our long history of excellent reviews is a testament to our service we provide all our customers. The customer has failed to mention that we made a substantial discount was made on the vehicle of interest to compensate for the $398 Doc Fee that we charge every customer that purchases an vehicle from us, in which it's one of the lowest Doc Fee average in the industry. Being that customer is from out of state our company policy is to verify... read more
Flat tire Service was OK,ride flat tire replaced, however, ended up having to replace a second tire and having a balancing don. It was expensive, one reason I do not like these ride flat tires and not having a spare.
Recent Purchase It was a pleasure working with Allen Morel to purchase my automobile. He was clear and I got a fair price. When I asked if any future repairs could be valeted to my home, 39 miles away he said to call him first. I take that as "no". Too bad because I received excellent service from Thompson BMW of Doylestown, Pa.that would send a valet and leave me a loaner at no charge. Also, I'm having trouble with my fob as it reads on the center display: Remote control not detectable. Engine start not possible. Remot... read more
Mrs. Catherine T. Spina Nothing negative to say. If I had poor experiences, I wouldn't return.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,758 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.