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BMW
- Automotive
- Utica, NY
About this business
Location details
5708 Horatio St., Utica, NY, 13502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 a.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
"My second purchase from BMW of Utica. I purchased my..." My second purchase from BMW of Utica. I purchased my dream car and could not be happier. Antonio Cooper dealt with my many questions and was professional and knowledgeable and a joy to work with.
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! We are so happy to hear Antonio gave great customer service, we will pass along your wonderful compliments to him! We hope you enjoy your purchase and we look forward to seeing you for your next service appointment!
"They were very professional and efficient. I have never..." They were very professional and efficient. I have never had a problem with the service I receive there. They always offer me a loaner car or a drop off.
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! We were more than happy to accommodate! We strive to our very best for our customers. We are so glad you chose us to service your BMW and we look forward to seeing you at your next service appointment!
"Much better service. They were all over it!They fit me..." Much better service. They were all over it! They fit me into the schedule, offered me a loaner before I mentioned anything. They resolved all issues in an efficient manner and delivered my vehicle to me at the time promised.
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! We were more than happy to accommodate sir! We strive to our very best for our customers. We are so glad you chose us to service your BMW and we look forward to seeing you at your next service appointment!
"The amenities are getting better. The entire operation..." The amenities are getting better. The entire operation seems improved my since my last visit, but then they were just settling into their new building. My only compliant was no IT engineer on site to figure out the TV remote control.
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! We strive to our very best for our customers. The TV remote can be tricky so next time you visit us be sure to ask Nick in service for help with it. We are so glad you chose us to service your BMW and we look forward to seeing you at your next service appointment!
"Great service every time they always give a little extra..." Great service every time they always give a little extra to make sure the customer is happy I would definitely recommend them to everyone who has a BMW
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! I will be sure to pass along your feedback to the staff here as they will be excited to hear about another happy customer! We are so glad you chose us to service your BMW and we look forward to seeing you at your next service appointment!
"I was very pleased with my last visit to the service..." I was very pleased with my last visit to the service department at BMW of Utica. Shawn answered my questions and I was able to get my car serviced quickly. Jennifer called me when my car was ready for pick-up...a great service experience. I
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! I will be sure to pass along your feedback to the staff here as they will be excited to hear about another happy customer! We are so glad you chose us to service your BMW and we look forward to seeing you at your next service appointment!
"Always great customer service and very courteous to me..." Always great customer service and very courteous to me and they greet me as a known custo.er you can't buy that kind of service thank you
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! I will be sure to pass along the wonderful compliments to my staff! We appreciate your business and value your long term relationship with us. We look forward to seeing you at your next service appointment!
"BMW Service Department personnel were kind,..." BMW Service Department personnel were kind, knowledgeable, personable, and went above and beyond to complete the needed services…thank you!!! p.s. they also had no problem giving me a military discount and I appreciate the military courtesy
Business response:
Thank you so much for giving us the opportunity to serve you at BMW of Utica! I will be sure to pass along the wonderful compliments to my staff! We are very lucky to have such a great team with us. We look forward to seeing you at your next service appointment!
"Had a great experience. We were able to finally find the..." Had a great experience. We were able to finally find the exact car we were looking for. Salesman was very knowledgeable and friendly! We hope to do business at your dealership again!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 502 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.