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Brannon Honda
- Car Dealers
- Birmingham, AL
About this business
Location details
300 Gadsden Hwy, Birmingham, AL, 35235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedThank you Gary Nicholas for helping us figure out what was wrong with my Pilot!
My daughter paid to have her Honda fixed. She paid and it was still messed up Took it back and they wanted to charge her again. Pathetic to treat a young girl like that. I called Barry and he never called me back. Called the GM and he never called me back. Pathetic to treat a customer like that. Avoid their service dept.
Service department is a total joke. Didn’t perform service I specifically authorized. Placed an oil change stick on windshield with mileage lower than current mileage. Service advisor not trained.
Business response:
We apologize for the oversight and the frustration this caused. We are committed to providing top-notch service, and we will address the issues you mentioned to ensure a better experience in the future. If you will, please contact us so we can address your concerns and make things right. Ben Brannon General Manager ben@brannonhonda.com
Location is very inconvenient. Recent service experience was terrible - they lost half the items in my glovebox and the issue was only dealt with after I made numerous phone calls. Some employees there are nice and they do a good job with my van normally (although I always get it back dirty), but after the past few weeks I cannot give a good review.
Business response:
We deeply apologize for any inconvenience your experience may have caused. We look forward to working with you to ensure your satisfaction. Please give us a call and ask to speak to Jeff Martin about a free service. Thank you. We look forward to hearing from you!
horrible experience. They try to rip you off and have no interest in selling cars. They treated me like a piece of trash
Business response:
We're disappointed to see that you had a negative experience recently. We strive to provide the highest quality of service to our customers and hope to work with you again to ensure your satisfaction in the future.
Carol would recommend you consider shopping elsewhere.
I had a horrible experience with Shane at Brannon Honda’s service department. I bought a 2017 in October of 2020 and the service emission light came on. I scheduled an appointment two weeks ago to come in today at 8am. I noticed that I had a voice mail from Shane at 7:32 that I will need to reschedule bc there is no loaner vehicle available so I called him back and told him I was already on my way there and had an appointment at 8am. I was told by Shane that I can take my business else where and he hung up on me! Upon arriva... read more
Very disappointed in customer service right now. Purchased a CERTIFIED Honda from Brannon in November 2020 and have had the same issue since the purchase of the car. The car has been at Honda this week being repaired for the 3rd time (same issue) I have reached out to the dealerships GM and was told by him over a call that I would be hearing back from him and it has now been 5 days. No word from him and no email reply back from him. I don’t ever leave reviews, much less bad reviews but I feel that from a well known dealersh... read more
Apparently I’m a glutton for punishment to return here. I’m currently in the waiting room. I’ve been here since about 7:20 or 7:30. An hour and a half already waiting for an oil change. Pretty sure there’s something marked on my account that says ignore her until she asks for an update. I went and asked and the guy says it’ll be 20 more minutes. If the 20 more minutes is true, I will have been here TWO HOURS FOR AN OIL CHANGE!!! I need a shock collar that goes off if I drive into the lot here to remind me how terrible they a... read more
Frequently asked questions about Brannon Honda
How is Brannon Honda rated?
Brannon Honda has a 4.5 star rating with 1,541 reviews.
When is Brannon Honda open?
Brannon Honda is closed now. It will open at 9:00 a.m.