Brannon Honda

Meagan Parker Dake 

on Facebook

5 years ago

Very disappointed. I made an appointment on the website for an oil change. I ranged my day and drove 40 minutes to the dealership only to be told that even though the website allowed me to make an appointment, they don’t take appointments for oil changes and were two hours behind. Very frustrating after arranging my day with my “appointment” in mind. 

Jana Davis 

on Facebook

6 years ago

I brought our Honda in for a repair on Oct.15, 2019 and was very specific in telling the Service Writer that my husband and I both thought the noise we were hearing on the car was either a shock, a strut, or maybe even a broke motor mount. I was told they would check it out. They supposedly did, however the Service Writer came to me after a few hours and said it was none of those things, that the noise we were hearing was the drive belt tensioner. He said it was wore out and needed to be replaced along with the belt. I trust... read more

Sara Ellis 

on Facebook

6 years ago

Salesman called and told me they could get me in a car for a certain price every month, I agreed. I asked the salesman if this was a guarantee because what if my credit isn’t what they are quoting, he said it would be fine they had that taken care of, not to worry about it. I assumed he meant that they would make adjustments to make sure I got that price monthly. Waited all day, finally got a text back from the salesman saying sorry we cannot do the month price we quoted you. I’m a person who believes if you tell someone you... read more

Christopher McAlpin 

on Facebook

6 years ago

My mother and I were looking at a used vehicle. Once Mr. David Snow stepped in things took a turn for the worse. When we asked how much he could come down on the price, he became aggressive saying, “you need to go get a wholesale license if you want cheaper.” Afterwards, as I was walking out of the restroom, I was utterly shocked and outraged to see and hear Mr. David Snow openly mocking and making fun of my mother behind our backs for asking for a better deal on the vehicle to the group of salesmen gathered around him. We h... read more

Jennifer Roper Till 

on Facebook

7 years ago

Anybody else have trouble with the 2017 Honda Pilot's radio losing audio and having to be powered off and back on to work and also keyless crank only working part of the time? All I'm told is maybe Honda will release an update eventually to fix it. My husband picked it up today and the technician saw the keyless crank malfunction. Previously, my lights were flickering and was also told then that the service department couldn't find anything wrong with it. After refusing to leave in it they found an alternator problem and rep... read more

Robert Robinson 

on Facebook

8 years ago

Buyer beware of used cars. Tried to sell us 2011 Wrangler Unlimited Sport with leaking transmission. Vehicle was “Gold Start Dealer Inspected”. When we brought up the leak it was said that it is a Jeep with 130,000 miles it is going to leak. Then we were told they were selling as is. Shady business . 

Adam Burgess 

on Facebook

8 years ago

They are not honest. I got screwed out of $1900 due to the fact they financed us for 75 months instead of the requested 72 months. Then the sales manager Josh says "It is what it is". This is horrible customer service, especially for a repeat customer. I will never buy another car from them. There are other Honda dealers in the B'Ham metro area. Can't believe Patrick and Ben allow this to go on in their company.