Briar House Veterinary Surgery

Dawn H. 

on Birdeye

a month ago

I can not fault you care for my pet she was well looked after and had the best of care but I wish there was more communication between staff and owners as I sat by my phone waiting for updates that never came which was very stressful as I had no idea what was wrong with my girlie. I appreciated you were all very busy but it left me worried sick. 

Michelle M. 

on Birdeye

3 months ago

Very knowledgeable vet, rapid access to get our tortoise 🐢 examined. Reasonable price for Consolation however was excessive cost for a product that is less than a 3rd of the cost online, so very disappointed with that. 

Elisabeth O. 

on Birdeye

5 months ago

I am usually very happy with the service I receive from Briar House. However, yesterday, when I brought my two cats in for a health check, arriving a good 10 minutes early, I waited 40 minutes before the cats received their check-up. And that, only after I had pointed out to the receptionist that we had been waiting a long time. I can’t really fault the receptionists as such. They had their hands full dealing with several clients at once including taking phone calls. 

Adrian D. 

on Birdeye

5 months ago

We would have given a five star review apart from a couple of things. Firstly, the vet practice has an odd smell. Not sure what it is but they probably need to carry out a deep clean. Secondly, we paid the entire bill at the end of consultation and then we get an email saying we owed them an extra £6.00. Not sure why, and the reason given doesn't sit right. Whatever the reason for odd pricing, will probably look to change before the cats are due their next checkup in a years time. 

Christine W. 

on Birdeye

a year ago

Excellent from the vets , first class , informed on all aspects of surgery, however the reception needs attention, no one has a clue what’s going on, when you call it’s a fates, also after surgery that went really well, excellent, went to pay extra on insurance, this was all put in place pre operation. Then was told by a girl on the desk all money had to be paid , I told her we had a pre form , more stress from reception, one hand has no clue as to what the other is doing, Not sure what’s happening but wasn’t like this befor... read more

Stacey S. 

on Birdeye

a year ago

Misdiagnosed twice and charged extortionate amounts for treatment that wasn’t necessary 

Sally F. 

on Birdeye

a year ago

We have always received great care from everyone at Briar. I appreciate the time taken to explain treatment/drug/dietary options and implications and the follow up provided. All staff show kindness and compassion to all who come through the doors. We are very lucky to have the benefit of recent hospital status giving us 24/7 care 😊 

Sally F. 

on Birdeye

a year ago

An amazing team! The care, expertise and compassion from you all is astounding. Popped in to collect meds and 4 staff across 3 disciplines asked how my dog was doing - using her name, even though she wasn’t with me! Thank you all for your wonderful care, it’s been a rough few weeks 

Sarah B. 

on Birdeye

a year ago

Wasn't impressed with response to first email as obviously hadn't read what I'd enquired about . Also not impressed appointment had been changed and not even told about it