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Brighton-Eggert Animal Clinic
- Tonawanda, NY
About this business
Location details
2880 Sheridan Drive, Tonawanda, NY, 14150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Business response:
Hi Debbie, based on your rating, we would appreciate the opportunity to discuss your experience with you to find out how we may have served you better. Please give us a call at your earliest convenience at (716) 833-9060.
Our two yorkiepoos have been patients here for 4 years until today. Our little girl suffered an injury to her paw today and it was bleeding badly. We took her to your office right away during business hours and we were told everyone was too busy to help us. No one would even help us make the bleeding stop. She is only 7lbs and even I know she can't just keep bleeding! We were told we could wait there all day and see if anyone had time or just go somewhere else. These are our first pets and this is the only vet we have ever ... read more
Business response:
Thank you for your feedback, Amanda. We understand how scary and stressful it is when your pet is injured and we apologize that we could not be a better source of comfort. During your visit, we were unfortunately completely booked. Our main goal is to always provide exceptional veterinary care, and sometimes that is referring you to other qualified facilities that can provide care for your beloved pet quicker. When we do make a referral, it does not mean that we are turning you away or that we care for your pet’s well-being ... read more
Was on hold for 33 minutes after telling the woman who answered the phone that I am a new pet owner and have a concern about my dog. I give them ZERO stars. Going to All Creature Animal Hospital on Transit, who took the time to listen to my concerns.
Business response:
Hi Lisa, thank you for sharing your experience. We apologize for the length of your wait during your phone call. You are absolutely correct that thirty minutes is too long to be put on hold. We take your feedback seriously and want to ensure you that we will see to it that this does not happen again in the future.
Yesterday, I brought my baby boy Scootch in for his yearly physical and shots. Dr. Tompkins was very gentle with him as always. Thank you to Dr. Tompkins and the entire staff for being so nice, and for taking such good care of my baby!
Business response:
Thank you for taking the time to review us on Facebook. We are happy to hear that you had such a good experience with our clinic and staff, and that Scootch’s exam went well! On behalf of Dr. Tompkins and the entire staff, thank you for trusting us with your furry friend’s care.
Very nice and caring people that work here. I can't say enough, of their kindness. Excellent life and after care for my beloved pet. Thank you
Business response:
Thank you for your kind review. We are sorry for your loss.
Frequently asked questions about Brighton-Eggert Animal Clinic
How is Brighton-Eggert Animal Clinic rated?
Brighton-Eggert Animal Clinic has a 4.5 star rating with 2,012 reviews.
When is Brighton-Eggert Animal Clinic open?
Brighton-Eggert Animal Clinic is closed now. It will open tomorrow at 7:00 a.m.