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Bristol Chevrolet
- Car Dealers
- Bristol, TN
About this business
Location details
1000 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had an appointment for a software update and had to wait for two hours. I actually saw my truck be pulled out of service bay and I sat for 45 minutes before someone came to tell me my truck was ready. I asked how long it actually took to install update and was told only a few minutes. Please explain to me why I sat for two hours for a service that took minutes when I had an appointment!! Ridiculous wait time!!
Business response:
Thank you for your feedback, and we sincerely apologize for your experience. We understand how frustrating it is to wait, especially when you've scheduled an appointment. While software updates can sometimes be quick, delays in communication and vehicle return are unacceptable. We're actively addressing this with our team to ensure more timely updates and better transparency in the future. We truly value your time and your business, and we hope to have the opportunity to provide you with a much better experience next time.
Waited 2 hours for service. Never took my vehicle back. Got my oil change at a different location.
Business response:
Thank you for your feedback. This is certainly not the level of service we want our customers to experience. Please reach out directly so we can better our customer service.
The mechanic replaced the oil cap crooked, and as I was driving off, the check engine light came on. Was told I needed code to claim rewards, which I never had before. oil change was supposed to be $29.95, I had tires rotated also. Was charged a $30 fee for unknown shop supplies. Was to charged a 2+ 5 on credit card.
Business response:
Your feedback is important to us, and we sincerely appreciate you taking the time to share your experience. We strive to provide excellent communication with all our customers, and we clearly didn't meet that standard in this instance. We would like the opportunity to address your concerns and improve our service. Please feel free to reach out to us directly.
we no longer have this car
Waiting time and general welcome. It was my first time there. I had to figure out most of the prices and ask more questions than provide answers. Weird first experience.
Business response:
thanks
Emailed back and forth, requesting price for this vehicle, but didn't get a precise answer until almost 8 hours later. Waste of my time!
Business response:
We sincerely apologize for the delay in providing the precise information you needed. We strive to respond as quickly as possible, and it's clear we fell short in this instance. Your time is valuable, and we deeply regret any inconvenience caused. If there's anything we can do to address your concerns or assist you further, please don't hesitate to reach out directly. We're committed to improving and ensuring a better experience moving forward. Thank you for giving us the opportunity to serve you!
They did not check the air in my tires which makes me wonder what else they didn't check!!!!
I called and asked for out the door price for oil & filter change. After some discussion on how many quarts of oil my car needed, 10 qts of Mobil 1 oil was specified. I was told $135 + fees and taxes would come to about $150 total. I also had a 15% off coupon, which I presented on arrival and was told it would be honored. The total came to $180+, which is 20% more than quoted, even with the coupon.
I called to schedule appointment for 25000 miles service and two recall items. Left car most of day. But, they did not have fuel pump which was one of the recalls. Now they want me to bring it back again. What a waste of time.
Frequently asked questions about Bristol Chevrolet
How is Bristol Chevrolet rated?
Bristol Chevrolet has a 4.2 star rating with 1,512 reviews.
When is Bristol Chevrolet open?
Bristol Chevrolet is closed now. It will open at 9:00 a.m.