Brian Benscoter on Angies List
8 years ago
07/30/2012, 01:14 AM
It was an overall excellent experience dealing with this company from start to finish. John Demarco came to our house to provide an estimate. He was great to work with; prompt, professional, and very personable. He went over the options, described the process and what would be included in detail, provided a written quote and some color chip samples, and pointed out a potential issue regarding the post-installation inspection (improper receptacle for garage door opener). When we made our decision on the color he came back to the house the following day to finalize the work order and did his best to get us every discount for which we were eligible. About 2 weeks later we were called to confirm the installation date. We had to reschedule the installation twice and the woman I spoke with on the phone was very accommodating and didn't seem at all "put out" that we were rescheduling. The day prior to installation we received a confirmation phone call at which point we were able to schedule the post-installation inspection (Broton handled all the arrangements for the permit and the inspection). When the installation team came out they were very professional and courteous. They made quick and quiet-as-possible work of the installation, hauled away the old door and parts, cleaned and swept the work area, and gave us instructions regarding care and maintenance of the door (including a can of lubricant for the tracks and springs). They provided all the necessary paperwork for the inspection and took our credit card payment for the balance right on the spot. When the city inspector came a few days later he was in and out quickly without any concerns. He even mentioned it was a great door (he had the same one himself) and that the installation exceeded Miami-Dade code for hardware and the frame bolt spacing. The following day Broton called to follow up and see if we had any questions. Top-notch company. I wish all companies had the same dedication to customer service and product quality as Broton Garage Door. We received several quotes and Broton was comparable if not better than all of them, so this isn't a case of "you get what you pay for". Not only would I recommend Broton Garage Door to others, I'd lobby in their favor!
New hurricane-rated garage door installed.