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BRU Burger Bar Indianapolis
- Indianapolis, IN
About this business
Location details
410 Massachusetts Ave, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Business response:
Hi Jamie, Do you feel comfortable leaving us some feedback to know how we can be better in the future? You’re more than welcome to comment here or send us a direct message.
Absolutely horrible at accommodating for parties. Worst I've ever seen. We were even given a hard time while waiting because we were going to take up almost 20% of their restaurant. We had called over a month in advance for a party of 12 for 6:30. We were told at the restaurant the day of that they would not put our name down on the list until all 12 of us were there. Everyone arrived and was waiting by 6:35. We were told an hour and a half from that point but waited for over 2 hours with no updates on how much longer or how... read more
Business response:
We are still hopeful to discuss this situation with you. Let us know if there's a better way to contact you.
Tried to eat here at 5 but they said 35-50 min wait and then didn't call us for 1.5 hours. With a show at 7 we had to go to to Marsh for fried chicken. Too bad, was looking forward to first time here but they apparently can't do math or provide updates. Even said 40 min in that we were almost up.
Business response:
Hi David, It is our every intention to be as accurate as possible when we give you an estimation. We do make mistakes in our guesswork sometimes, and we apologize that our mistake affected your evening. Please know we apologize for not updating you to the additional time and hope you join us again.
Tried to eat here at 5 but they said 35-50 min wait and then didn't call us for 1.5 hours. With a show at 7 we had to go to to Marsh for fried chicken. Too bad, was looking forward to first time here but they apparently can't do math or provide updates. Even said 40 min in that we were almost up.
We were told we would receive a text informing us to walk to our table, but after 1 hour waiting & seeing other groups walk in before us... and ZERO communication from your staff, we left. Horrible customer service. You lost 14 tickets, today.
Business response:
Hi Erick, I'm sorry there was miscommunication with your party. The staff felt they had communicated effectively to make sure you and your party understood. For that, we sincerely apologize. We do hope you enjoy your time in the city, and hope you give us the opportunity in the future to communicate better and accommodate your group.
Business response:
Hi Miranda, can you elaborate on your review and star rating?
The Bartender was awesome. The drinks and service while sitting at the bar was great. However when I was walking out I saw the manager (who I believe was the manager), a dirty blonde with a scruffy beard and an earring walking a drink to a table. The drink appeared to be very full and he took a sip of the drink before walking it to the table. Unless the drink was for his mother, I cannot ever go back to his restaurant - GROSS!
Business response:
We are just as appalled as you if this is a legitimate occurrence. We are hopeful it was a misunderstanding and will speak with this manager to investigate. Appreciate the feedback and can promise this is not any type of standard practice.
This is THE burger place in Indy. Hands down, #1 !! Don't be fooled by imitators!
Frequently asked questions about BRU Burger Bar Indianapolis
How is BRU Burger Bar Indianapolis rated?
BRU Burger Bar Indianapolis has a 4.5 star rating with 7,792 reviews.
When is BRU Burger Bar Indianapolis open?
BRU Burger Bar Indianapolis is closed now. It will open at 11:00 a.m.