This profile has been claimed by the business owner or representative.
Burke Energy
- Heating & Air Conditioning/HVAC
- Brewster, NY
About this business
Location details
560 North Main St., Brewster, NY, 10509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I always get calls that no delivery is scheduled because I have a balance. Sometimes only $300. Now that I had a balance of over $1,000 a delivery was made and I believe it was to charge me the highest possible price. I also believe I was delivered from your reserves which did not carry that price tag.
Business response:
Luz M -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Burke Energy
They are a disaster! For several years running, they have let us run out of oil, so we get to wake up in the middle of the night to a cold house and of course no hot water. Good news is that they show up in the middle of the night to put in 1.5 gallons, and restart the system (gets bubbles in the line, so you can't just push restart). I promised to add 1 star per year of not running out of oil, but we had a close call late 2021. They said a delivery was scheduled. Our oil gauge at 1/8 really means empty. I called them ... read more
Business response:
Al -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Burke Energy
I’ve called the boiler installation supervisor and he never called me back regarding my billing error.
I called your number and it took over 20 minutes to talk to a person who took care of my problem immediately. He gets 5 stars. This is not the first time! Your phone service stinks!!! Repair man also gets 5 stars. Very professional and knowledgeable.
On time and Office called and explained because of COVID a glitch in oil delivery happened.
Business response:
Andrew, thank you for your feedback and kind words. We appreciate your understanding through these times and look forward to continuing to providing your home service needs. Warm regards, Burke Energy
Fixed problem without incident
Business response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic to know that you are happy with our technicians and services! Thank you, Burke Energy - Brewster, NY.
Technician found problems quickly. Explained problem & solution in layman’s terms. Replaced part quickly. Stayed for 20-25 mins. to ensure burner went thru a complete cycle and heat was generated in each zone. Explained reset procedure in case of no heat.
Business response:
Thank you for taking the time to leave us a positive rating, Michael. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us, and that we were able to meet all of your service needs!
My furnace was not turning on... I called, had a scheduled time window starting within two hours.. Service rep actually was half an hour early (and that NEVER happens)... he was originally stumped as to the problem, but thought correctly that it was an electrical issue. He quickly found the issue and replaced the main switch on the furnace and was in and out within around 30 minutes. He waited to make sure all zones of the house were warming up before he left.
Business response:
Robert , Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Burke Energy
I called at 11am for service of no heat bad thermostat service man was at the house by 1:15pm fantastic service A++++++
Business response:
Joe –We’d like to sincerely thank you for taking the time to positively review our company and we appreciate that you have chosen us as your service provider. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Burke Energy. Best regards
Frequently asked questions about Burke Energy
How is Burke Energy rated?
Burke Energy has a 4.5 star rating with 615 reviews.
When is Burke Energy open?
Burke Energy is closed now. It will open on Monday at 9:00 a.m.