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Caesars Republic Scottsdale, a Hilton Hotel
- Hotels
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
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Horrible experience. Shower and sink ran out iof water. Never fixed the issues and never apologized for the issue.
Business response:
Thank you for sharing your experience with us. I am so sorry to hear of the difficulties you had experienced, and that we had not properly resolved this during your time with us. We would be happy to have you reach out to us so that we may see how we can make this right for you!
Business response:
We would love an opportunity to improve your next experience with us. Please give us a call at 480-914-6823 if there is anything we can do to resolve your issues.
Room had dustballs under the night stands and dust on furniture. Bellhop was not offered upon arrival. Cleaning staff knocked on door despite placard saying shhhhh at 9 AM. OVERALL the staff did not seem very inviting or friendly(like they were just doing a job)
Business response:
Thank you for sharing your feedback with us! This is absolutely not the experience we would like our guests to receive, and we would be happy to speak with you further if you'd like to give us a call!
Business response:
Thank you for taking the time to leave us a review! We encourage you to reach out to our hotel and share more information about your stay. We hope to get another opportunity to serve you in the future!
Ok, not very clean
Business response:
Hello! Thank you for your honest feedback. We appreciate the kind rating, and will share your experience with our housekeeping team to ensure we live up to our guest's expectations!
The hotel was gorgeous but they need to tone down the Hilton air freshener in the lobby. It was so strong, we couldn't hang out without getting congested and sneezing. The music was also blaring before 6AM, so those few adjustments would make it much more enjoyable. Unfortunately, when we mentioned it to the front desk gal, she told us she had nothing to do with it. Also, not much for food options on-site (might be better once the new Wolf opens) so good thing Old Town is walkable.
Business response:
Hi, Jennifer. Thank you so much!
Beautiful Property. Lovely rooms! Overall the operations are terrible! Pronto was out of menu items 3/6 days. Housekeeping was always late, missed a day and had to be called several times to get service. Billing is incorrect and I've been waiting way too much time trying to get it resolved as no one answers the phone!
Business response:
Your concerns are noted. Please feel free to reach out to us to address any outstanding issues. Thank you for your feedback.
Business response:
Thank you for taking the time to leave a review of your stay! Please feel free to reach out to us and let us know how we may improve on your next experience!
Watch out for the destination fee!
Business response:
Hello! I apologize for any confusion regarding our amenity fee, however our hotel is completely transparent and lists this fee as part of the rate you see when you book! Any rate you see online would be inclusive of that fee!
Frequently asked questions about Caesars Republic Scottsdale, a Hilton Hotel
How is Caesars Republic Scottsdale, a Hilton Hotel rated?
Caesars Republic Scottsdale, a Hilton Hotel has a 4.1 star rating with 832 reviews.
When is Caesars Republic Scottsdale, a Hilton Hotel open?
Caesars Republic Scottsdale, a Hilton Hotel is open now. It is open 24/7.