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Cafe Fiorello
- Restaurants
- New York, NY
About this business
Location details
1900 Broadway, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 11:00 p.m. | |
| Wed | 12:00 p.m. to 11:00 p.m. | |
| Thu | 12:00 p.m. to 11:00 p.m. | |
| Fri | 12:00 p.m. to 11:30 p.m. | |
| Sat | 10:00 a.m. to 11:30 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Fiorello is always good but they were really on it last night even though it was Mother's Day. Service and food were excellent. Thank you
Business response:
It is wonderful to hear that Cafe Fiorello exceeded expectations during such a busy Mother’s Day. We take great pride in maintaining our high standards for food and service even during major holidays, and it is rewarding to know our team was "really on it" for your visit. We are pleased that we could provide an excellent experience for your celebration. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Although we have been happy here for many years, yesterday was a disappointment. They didn't have our requested table , nor any near it, available, with no apology...first time that happened. The service was uninterested and lackluster. The food was good, as always, but the experience was unpleasant.
Business response:
We are sorry to hear that after years of loyalty, your recent visit failed to live up to the standard you have come to expect from us. While we are glad the food remained consistent, the lack of an apology regarding your seating request and the lackluster service you described are not reflective of the hospitality we strive to provide. We hope to welcome you back for another chance to impress you. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
We had a lovely pre- ballet lunch. Sorry to report, however, it was slightly less lovely because of a somewhat moody and disinterested server. I don't mean to be a "princess" but it was noticeable and a little annoying. Maybe a bad day or much-too- busy, but still... Anyway, of course we'll be back!
Business response:
It is wonderful that you enjoyed your pre-ballet lunch, though we sincerely regret that the service you received was not more satisfactory. Every guest deserves a warm, attentive welcome, regardless of how busy we are. We will address this with our team to ensure more consistent hospitality, and we look forward to making your next visit perfect. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Unfortunately it was too packed. The tables are so close to each other that every person passing by your table will be touching you. Not comfortable
Business response:
It is disappointing to hear that the layout of our dining room impacted your comfort. While we love the energy of a full house, we never want our guests to feel crowded or disturbed by the movement around them. We appreciate this feedback regarding the table spacing and will keep it in mind as we look for ways to improve the overall dining experience for our guests. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Awesome antipasto, quite delicious. Omelette was fluffy! Dessert was delicious. Service was quiet and helpful.
Business response:
We're pleased to hear that you enjoyed such a delicious meal, from our flavorful antipasto to a perfectly fluffy omelette. We are especially glad that your server provided that ideal balance of quiet, helpful attention to enhance your dining experience. We look forward to welcoming you back for another fantastic dessert soon. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
All was fine except for the waiter who although efficient was very dour.
Business response:
It is good to hear that your service was efficient, though we regret that your waiter’s demeanor lacked the warmth we strive to provide. We believe hospitality should be both professional and welcoming, and we will be addressing this with our team. We hope to provide a more pleasant experience during your next visit. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Perfect for Lincoln Center before or after. A true classic
Business response:
We take great pride in being a staple for theatergoers, so it is wonderful to know that you consider us a true classic and the perfect companion to your Lincoln Center visits. We look forward to welcoming you back for your next performance. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Great cuisine, super service & closed to Lincoln Center venue!
Five stars all around! I was pleasantly surprised to find Fiorello's still perfect after my last visit in the 1980s. Management fulfilled my request for a quiet window table, and they seated us at what I consider the best table in the house. Lovely server, well-prepared food, and generous portions. Individual coffee pots are a nice touch. Perfect choice for an early Mother's Day at this beloved NY establishment!
Business response:
It is wonderful to hear that Cafe Fiorello remains just as perfect as you remembered. We were happy to accommodate your request for a quiet window table, and knowing that the food, portions, and service helped make your early Mother’s Day special is truly the best feedback we could receive. We hope to welcome you back soon. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Frequently asked questions about Cafe Fiorello
How is Cafe Fiorello rated?
Cafe Fiorello has a 4.2 star rating with 14,622 reviews.
When is Cafe Fiorello open?
Cafe Fiorello is open now. It will close at 11:30 p.m.