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Charter Senior Living of Verona
- Assisted Living Facilities
- Verona, WI
About this business
Location details
1125 North Edge Trail, Verona, WI, 53593, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we are very happy with Charter. I'd give them 4 stars only because they've had several staff members leave recently. We hated to see them leave but it was all for good reasons. Medical and admin staff are dedicated and truly caring. My brother's one bedroom apartment is a comfortable size, well lit and is cleaned once a week. The whole facility is clean and well cared for. They have wonderful musicians come in once week, the exercise program is great and outings offered nearly every day. We're grateful to you all for finding... read more
Business response:
Thank you for your kind review and for trusting Charter with your brother's care. We're delighted to hear that he is enjoying his apartment, the activities, outings, and entertainment, and that our team has made a positive impact on his experience. We appreciate your feedback regarding staff transitions and are grateful for your recognition of our dedicated team members. Thank you for sharing your experience and for allowing us to be part of your brother's journey.
[name removed], the memory care coordinator is fabulous. You can tell she really enjoys her job. The residents can go outside in a nice enclosed garden area whenever they want and they don't have to wear any wander guard devices. They have a lot of activities also to keep the residents social.
The staff is very helpful making the new residents feel at home and also make them feel if they need anything not to be afraid to ask.
Business response:
Thank you for your kind words. We’re glad to hear our team helped make the transition feel comfortable and welcoming.
What we like the most about the community is that all of the caregivers are very nice and helpful. There are a lot of activities. [name removed] seems happy there. I think it could be cleaner, but I also understand that the residents don't help with that.
[names removed] made our loved ones transfer to senior memory care seamless. They were able to answer all of our questions and provide information for bringing our loved one to Wisconsin from Florida. It was a big weight lifted off our shoulders with their help.
This is easy! I give them a 5 on everything except maybe a 3 on the food. It's okay but not great. The staff is so friendly and efficient and take great care of [name removed]. the residents are friendly too. My brother keeps saying that he really likes being there. Which is huge.
What we like the most about the community is their incredible staff and it is overall a clean facility. Yes, we would recommend this community to other families.
The friend whom we convinced to go to Charter has a lot of anxiety issues, and although the apartment that she has is very similar to the apartment in an independent living facility that she left, there are still issues. Perhaps because of staff turnover, it has been difficult for her to get a regular shower schedule, and to get advance notice of when that will happen. It would be good if they had a resident handbook and suggestions on how to deal with particular problems, or how to better adapt to the facility and communica... read more
Problems with lack of staff. No notification if scheduled shower or laundry is unavailable. I wait and finally give up.
Frequently asked questions about Charter Senior Living of Verona
How is Charter Senior Living of Verona rated?
Charter Senior Living of Verona has a 3.7 star rating with 83 reviews.
When is Charter Senior Living of Verona open?
Charter Senior Living of Verona is open now. It will close tomorrow at 12:00 a.m.