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Charter Senior Living of Verona
- Assisted Living Facilities
- Verona, WI
About this business
Location details
1125 North Edge Trail, Verona, WI, 53593, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This review pertains to the assisted living facility (memory care is also offered). This facility was taken over by a corporation in fall of 2013. Since then, the building was remodeled somewhat and brought into compliance with safety features to prevent wanderers. The rooms are a reasonable size, and the meals are provided by Sysco systems. The facility is not well designed for people with mobility issues and there is only one small elevator centrally located at the center of two wings (three floors). Thus, there are heavy... read more
Business response:
Thank you for taking the time to write a review about Willow Pointe Assisted Living and Memory Care. I apologize for the experience you and your loved one had at our community. Willow Pointe is committed to providing the more value we can without compromising the care of our residents need and demand. Willow Pointe was built about fourteen years ago, when the Assisted Living industry served a population with less acuity. I understand your concerns regarding our elevator that our 2nd and 3rd floor residents primarily utilize ... read more
I really liked the apartment rooms, and it was all very clean. I like that they cater to all stages of life, so if care became more my mom wouldn't have to move. The director was very nice an informative, though the staff I saw seemed uninterested.
Business response:
We appreciate your feedback as we endeavor to exceed the expectations of all we serve. We are happy to hear that you enjoyed our apartments and the care services that we provide here at Willow Pointe. I am sorry you felt as if some of the staff seemed disinterested and I would welcome more feedback if you would like to speak in person or over the phone. Thank you for your consideration. Katie Rasmussen Executive Director Willow Pointe Assisted Living & Memory Care
Willow Pointe has been an excellent choice my mother. She needed more help after breaking her hip, having surgery, and going through rehab. Willow Pointe offers four tiers of service, while allowing the resident to live in an apartment. The apartments are lovely. Staff is friendly and helpful, sometimes too helpful. They need to have my mother do more on her own. I suspect it is a time thing. I like the high school students who are working as CNAs. They are very friendly and seemed dedicated. Sometimes, I think it is hard to... read more
The food gets a lower rating because, at first it was amazing, however, within a month or so, they lost one of their cooks and it never regained its quality. Care a little low because there were a couple of times when meds weren't given at proper time frame and it was difficult finding staff at night time. They only had one staff member on at night. Everyone there seems to care for the residents and I always received follow up on concerns. I believe they have been having trouble keeping decent maintenance staff also.
It hasn't been the best experience. This is because of the community and another outside agency. The community doesn't have a nurse of staff. They were just bought out. They are understaffed which is almost everywhere. We are unhappy with the experience provided so far.
Consistently don't perform their paid-for duties. Don't hang up laundry for resident who can't do themself, run out of toilet paper often, don't always assist with functions they are being paid to do such as dress the resident, get them out of bed. Don't clean up bathroom messes timely. Management staff extremely disorganized. Need to request important things or needs multiple times.
Business response:
At Willow Pointe the health, happiness and safety of our residents and the peace of mind of our families is very important to us. I am the Executive Director and would very much like to have a conversation with you as I would like to hear more details about the incidents you describe. We are always looking for ways to listen and improve, and I am confident that with open communication we can provide the high levels of care that all our residents and their families expect. Please contact me at the community at your convenienc... read more
There are some talented and caring staff at the Memory Care unit but they do not have strong management, which leads to miscommunication and individuals making their own decisions. it also makes it difficult for the family to know who to work with. It was rare to see the Director. The sales person was removed from any interaction once we moved in. When my father returned to this facility after a hospital stay and with explicit instructions to have meals in his rooms, the morning staff had him walk to the main dining room (no... read more
Business response:
Thank you so much for your feedback. At Willow Pointe, like at all Five Star communities, we strive to deliver the best possible care to all of our residents. In order to do so we hold all our staff to the highest standards of integrity, quality care, and compassion. I am the Regional Director of Operations and would like to speak with you about your experiences. We take all feedback very seriously and use it to help us continue to improve. You may contact me through the community -- simply ask to speak to the Regional Direc... read more
The staff here were very nice and they did a very good job with our tour, they took their time showing us around and they answered our questions. Mom and I felt that the community was somewhat outdated and it had an odd order. The rooms were not at all what mom was looking for and she knew that she was not going to be a good fit here.
Here your loved one will be given 3 meals a day, medications, and a weekly shower, if your lucky they might do a bit of laundry. One of the nurses is very rude and snotty. Did not have my family member here more than a year thankfully.
Business response:
As the Executive Director at Willow Pointe, I assure you that it is our goal to exceed the expectations of our residents, families and guests. I was sorry to read this was not your experience. We take pride in the quality care and comfort we provide and for the many happy residents and families we serve at Willow Pointe. I would welcome the opportunity to further discuss your specific observations as we are always looking for ways to listen and improve.
Frequently asked questions about Charter Senior Living of Verona
How is Charter Senior Living of Verona rated?
Charter Senior Living of Verona has a 3.7 star rating with 77 reviews.
When is Charter Senior Living of Verona open?
Charter Senior Living of Verona is open now. It will close tomorrow at 12:00 a.m.