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Charter Senior Living of Verona
- Assisted Living Facilities
- Verona, WI
About this business
Location details
1125 North Edge Trail, Verona, WI, 53593, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No wound care from the aides. Had to have home health visit but that only covered 3/wk. The other 4 days nothing was done. Staff shortages constantly, medications not given on a regular schedule (just whenever they get to you), their bus was broke down more than not, general cares were delayed often. Positive - there were a few people there that genuinely cared and liked their job.
Business response:
Thank you for sharing your experience and we are sorry to hear about your concerns. Providing consistent support and quality service is very important to us, and we take feedback like yours seriously. While we're glad to hear that some team members made a positive impact, we'd appreciate the opportunity to learn more about your experience. Please contact our Executive Director at 608-848-5701 to discuss your concerns further. Thank you.
Overall experience I would say a 3 as still neutral as we figure everything out as to what responsibilities are the family and which responsibilities belong to Charter Senior Living. We have had a lot of information given to us over these last couple of months and it takes time to understand everything.
The food gets a lower rating because, at first it was amazing, however, within a month or so, they lost one of their cooks and it never regained its quality. Care a little low because there were a couple of times when meds weren't given at proper time frame and it was difficult finding staff at night time. They only had one staff member on at night. Everyone there seems to care for the residents and I always received follow up on concerns. I believe they have been having trouble keeping decent maintenance staff also.
It hasn't been the best experience. This is because of the community and another outside agency. The community doesn't have a nurse of staff. They were just bought out. They are understaffed which is almost everywhere. We are unhappy with the experience provided so far.
Consistently don't perform their paid-for duties. Don't hang up laundry for resident who can't do themself, run out of toilet paper often, don't always assist with functions they are being paid to do such as dress the resident, get them out of bed. Don't clean up bathroom messes timely. Management staff extremely disorganized. Need to request important things or needs multiple times.
Business response:
At Willow Pointe the health, happiness and safety of our residents and the peace of mind of our families is very important to us. I am the Executive Director and would very much like to have a conversation with you as I would like to hear more details about the incidents you describe. We are always looking for ways to listen and improve, and I am confident that with open communication we can provide the high levels of care that all our residents and their families expect. Please contact me at the community at your convenienc... read more
There are some talented and caring staff at the Memory Care unit but they do not have strong management, which leads to miscommunication and individuals making their own decisions. it also makes it difficult for the family to know who to work with. It was rare to see the Director. The sales person was removed from any interaction once we moved in. When my father returned to this facility after a hospital stay and with explicit instructions to have meals in his rooms, the morning staff had him walk to the main dining room (no... read more
Business response:
Thank you so much for your feedback. At Willow Pointe, like at all Five Star communities, we strive to deliver the best possible care to all of our residents. In order to do so we hold all our staff to the highest standards of integrity, quality care, and compassion. I am the Regional Director of Operations and would like to speak with you about your experiences. We take all feedback very seriously and use it to help us continue to improve. You may contact me through the community -- simply ask to speak to the Regional Direc... read more
The staff here were very nice and they did a very good job with our tour, they took their time showing us around and they answered our questions. Mom and I felt that the community was somewhat outdated and it had an odd order. The rooms were not at all what mom was looking for and she knew that she was not going to be a good fit here.
Here your loved one will be given 3 meals a day, medications, and a weekly shower, if your lucky they might do a bit of laundry. One of the nurses is very rude and snotty. Did not have my family member here more than a year thankfully.
Business response:
As the Executive Director at Willow Pointe, I assure you that it is our goal to exceed the expectations of our residents, families and guests. I was sorry to read this was not your experience. We take pride in the quality care and comfort we provide and for the many happy residents and families we serve at Willow Pointe. I would welcome the opportunity to further discuss your specific observations as we are always looking for ways to listen and improve.
The quality of Willow Pointe has gone downhill since five star bought it in 2013. They have cut back on staff and they rarely have time to pass medications and tend to all the other needs of the residents. Many employees have to work 12-18 hour shifts. Anytime someone complains about the food or any other issue, they get told that they can just move out if they don't like it. Many residents are making their own meals in their room or going out to eat. Lots of food goes to waste because it is too salty, too greasy, or not co... read more
Business response:
Thank you for taking the time to provide feedback about Willow Pointe. We do meet the state regulations for staffing and as a company and a senior living community strive to exceed what is required, but like all senior living communities know that some staff turnover is inevitable. Since our team members are our most valuable asset we offer a comprehensive benefits package, including tuition assistance for our team members working toward degrees. We know that the dining experience is a very important aspect of life at Willo... read more
Frequently asked questions about Charter Senior Living of Verona
How is Charter Senior Living of Verona rated?
Charter Senior Living of Verona has a 3.7 star rating with 88 reviews.
When is Charter Senior Living of Verona open?
Charter Senior Living of Verona is open now. It will close tomorrow at 12:00 a.m.