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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff is amazing , discret but available, it’s a well organized team . Gardens , pool , grounds are impeccable . They have tons oh gaz heaters to enjoy the outside even in winter .
Excellent staff
Clean room, amenities
Business response:
Thank you for your 8/10 review! We’re delighted you enjoyed your stay and look forward to welcoming you back for an even more exceptional experience.
Staff was very attentive. Took care of my TV issues immediately.
Business response:
Thank you for your review! We’re delighted to hear you enjoyed our attentive service and prompt assistance. We look forward to welcoming you back for another exceptional stay.
Kid’s pool was closed down the whole time we were there. Long lines, overpriced breakfast for a very mid food.
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience caused by the Sonoran Splash pool being closed for maintenance, as well as the long lines and limited options you experienced during breakfast. We would be happy to discuss your experience further. Please reach out to miljan.vidovic@fairmont.com for further assistance.
Service was uneven. It ranged from outstanding (Bourbon's Restaurant) to indifferent.
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoyed your experience at Bourbon Steak, and we apologize that service in other areas of the resort did not meet your expectations. Your comments are valuable and will be shared with our team to help us improve. We hope to welcome you back for an even better experience.
Clean comfortable room with turn down service. I’ve been here before and am a return guest. Staff is excellent and the restaurants are all top notch.
Business response:
Thank you for your perfect rating! We’re delighted to hear you had an excellent experience and we look forward to welcoming you back soon!
impeccable service. awesome Hotel!!!
Business response:
Thank you for your fantastic 10/10 review. We are delighted to hear that you experienced impeccable service and found our hotel to be awesome. We look forward to welcoming you back to the Fairmont Scottsdale Princess for another exceptional stay.
6 night stay. Smelled totally foul the entire stay. Like a broken sewer pipe. The bar stinks. The food was brutal. The hallways and rooms are beat up. The “fairmont” waters in the room smell like it was filled from a swamp. I have no idea how this place passes for a Fairmont. The olden days of high standards are gone. The Chinese own this place now and are there to juice every dime possible from this run down place. Beware.
Business response:
Thank you for taking the time to share your feedback regarding your recent six-night stay. We are sorry to hear about the issues you experienced and regret that your visit did not meet your expectations. Please know that the odor you mentioned has been addressed, and we are actively working on additional improvements to ensure a more comfortable and enjoyable experience for all our guests. Your comments regarding the rooms, hallways, and dining have been shared with our team as part of our ongoing efforts to maintain and enh... read more
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,571 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open at 9:00 a.m.