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Chuze Fitness
- Gyms
- Jacksonville Beach, FL
About this business
Location details
1352 Beach Blvd, Jacksonville Beach, FL, 32250, United States
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I came in around 10 yesterday, hoping to use the studio for dance as I do almost every night. Apparently they have newly started enforcing a role where they must lock the studio at night. This was upsetting, but it would be fine if I hadn't had such a poor experience with one of the front desk she had half blonde half black hair. I think she was one of the managers she was incredibly rude and was not understanding of me being upset about the situation at all, and her customer service was subpar at best.
Business response:
Hi Audrey, Thank you for the review and feedback. We sincerely apologize for the frustration you experienced during your visit. We understand how disappointing it was to arrive expecting to use the studio and find it unavailable. We also apologize that your interaction with our team did not meet the level of service you should expect. We will share your concerns with the appropriate management team for review and follow up with the club to get updated information regarding the studio's evening availability and policies. ... read more
I had a disappointing experience with Chuze Fitness. I canceled my membership, but they refused to refund the $60 they charged me. Customer service was unhelpful and unwilling to resolve the issue. I expected a much better experience from a company that values its members. Be sure to read the cancellation and billing policies carefully before signing up.
Business response:
Hi Hasnain, Thank you for the review. We're sorry to hear about your experience. Our membership agreements include a 10-day cancellation policy, which is why a refund may not have been available. However, if your cancellation was due to a medical or military purposes, we are able to issue a refund, including dues paid during a period of non-usage. If this applies to your situation, please contact your local Chuze Fitness, and a team member will be happy to assist you. We apologize again for the frustration and appreciate y... read more
This review is not geared towards a location. Its for management and your policy. I am moving and need to cancel my membership. I attempted to cancel on May 29th. Unfortunately, I was in the 10 day period before my monthly renewal. I called the mandarin location being the location I signed up at. To be clear I have the membership in which I can visit all locations. I requested assistance in canceling and was told I must pay another month weather I use it or not. This did not sit well. After a back and forth Will from the Man... read more
Business response:
Hi Michael, Thank you for the review. We are sorry to hear of your recent experience and apologize for any lack of customer service. We sent you a direct message to further discuss these matters. We hope to hear from you soon. Kindly, Chuze Fitness
This gym is better than nothing, especially since it's the only one open 7 days a week with entry after midnight. However, Chuze Fitness merely slapped up paint, moved some walls, and gave the 30 year-old Bailey's interior a refresh. They then created upcharges for the right to use equipment they merely moved off the main gym floor for the "Lift Lab." Moreover, all the equipment is badly dated and in constant need of repair. I've now spoken to a manager and front desk staff about the broken recumbent bikes in the mezzanine... read more
Business response:
Hello, We regret to see a review such as this one. We have very high standards of customer service and cleanliness at Chuze, and we regret that we let you down. We appreciate you bringing these maintenance concerns to our attention and we will be sure to follow up with the on-site team to ensure these are addressed. We look forward to improving your future visits and being a part of your fitness journey. Kindly, Chuze Fitness
Finally cancelled after 5 years. Unprofessional and shady business - document all interactions. Needed to update a credit card, did so for two accounts at the front desk. Next month my tag says "see manager" and they say the payment bounced for BOTH. I tell them I updated cards, they say it's not there. I had to pay late fees for their error. A separate time they forgot to charge everyone apparently for about 3 months -- then they did the make up charges all at once, and I got charge late fees for those too. I had to go in... read more
Business response:
Hi there, Thank you for taking the time to write us a review. We are truly sorry to hear your frustrations. When making changes for all of our members, accounts are documented by a note or a receipt, depending on what the change is. If you have any receipts of you trying to update your card on file, our team will be more than happy to look into your account further. Thank you for also shedding light on a previous incident with our front desk. Great customer service is what we strive for and we regret that your rec... read more
I cancelled my membership and they reinstated it the next day... they changed me a bunch of fees on an account they illegally reinstated without my consent then sent me to collations... something illegal happening at Bailey's
Business response:
We are sorry to hear of your frustrations regarding the status of your account. We invite you to email us at info@chuzefitness.com so that our team can further look into your account and correct any wrongdoing.
Totally unprofessional and utterly pathetic the way these people treat there customers. Join if you want to be charged random sums of money whenever they please.
Business response:
Hi Hayden. We are sorry to hear of your frustrations. We invite you to email us at info@chuzefitness.com and our team will be happy to further assist you with your account and issue any refunds if applicable. We hope to hear from you soon!
Warning ‼ Do NOT sign a contract here. They will tell you anything you want to hear to get you to sign up. Don't trust a word. Given all of the complaints I can't believe they are still a legitimate business.
Business response:
Hi Heather, Thank you for leaving us a review. We are sorry to hear your frustrations. Please email us at webmaster@baileysgym.com with some additional elaboration so that we can better address any concerns or shortcomings. We hope to hear from you soon! Kindest Regards, Bailey’s Gym Powered by Chuze Fitness
BE CAREFUL AND SAVED ALL PAPERWOR. DOUBLE CHECK YOUR PAPERWORK BEFIRE YOU KEAVE THE GYM. Damn scammers. I closed my account in October in person at the Beach Blvd gym and they still billing me. called corporate and they told me that I needed to put the cancellation request which i did back in October. so I guess the guy who closed my account decided to close my wife's and left mine opened. i told them to look at my profile to verify that i havent been using the gym but they don't care, the worst part is that corporate won't... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4 star rating with 435 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It is open 24/7.