This profile has been claimed by the business owner or representative.
Chuze Fitness
- Gyms
- Bakersfield, CA
About this business
Location details
5200 Stockdale Hwy, Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
got up at 3:30am to use the pool at 4am per usual exercise plan. Pool was closed. Is there an update, email, or alert for reduced facilities at the gym or is it a good luck, we'll see what happens mode on alerting members?
Business response:
Hello Scott, Thank you for taking the time to leave us this feedback. We apologize for the recent closure of our pool, as our front desk team was made aware of the closure the same morning. We do our best to notify members of sudden closures the moment we find out, and with proper communication through email and in person. Given that this occurred during opening hours, our on-site team was in the process of reaching out to members and creating communication surrounding the closure. We apologize for the inconvenience you hav... read more
Awful! A while back i accidentally left my stuff in the locker, including my car keys, and got a call about it while still in the lot saying i had to get it back the next day. Luckily i was able to get a spare key but i went back and was at the door and the manager, Deli, refused to give them to me as i was right there. Cancelled my membership immediately and talked everyone i know who considered a membership out of it. Deli needs to go, all former employees I've spoken to about it said they do not like her either
Business response:
Hello Alex, Thank you for sharing your experience. We’re truly sorry to hear about the frustration you experienced while trying to retrieve your belongings. We understand how stressful it can be to accidentally leave personal items behind, especially something as important as your car keys. While our team does follow lost-and-found procedures designed to protect members' property and ensure items are returned securely, we recognize that the situation could have been handled in a way that left you feeling more supported. W... read more
I've enjoyed the pool, sauna, jacuzzi, and steam room facilities for 2 1/2 years now. my wife? not so much. can't even drag her in on the free buddy pass. the tour back when included the phrase "heated pool." there are definitely days when it's tepid temperature or polar bear plunge cold, saving money on the water heater dial? I see in a different review that others complained about vandalism in the sauna with scented oils being added by other gym members. the steam room I used for 15 minutes this morning had a fool do th... read more
Business response:
Hello Scott, Thank you for taking the time to share your feedback and for being a member for the past 2 years. We sincerely apologize for any frustration regarding the pool temperature and your recent experience in the steam room. To clarify, our front desk team does periodically spray eucalyptus in the steam room as part of the experience, as many members enjoy the aroma and find it helps promote easier breathing and relaxation. However, we understand that strong scents can be bothersome or may affect individuals with all... read more
bobby the manager poor representation of the company overcharged an annual fee DONT EVEN TRY they gonna over charge the shit out of you
Business response:
Hi Gustavo, Thank you for the review. We sent you a direct message to further discuss these matters. We hope to hear from you soon. Kindly, Chuze Fitness
Dear Chuze , please inform all new members to not pour water over the machine in sauna ! Not fair for people who pay amenities
Business response:
Hello Alex, Thank you for taking the time to leave us feedback. We regret to hear you have experienced this in our sauna. We want to assure you that our on-site team takes these concerns very seriously. If you ever witness an individual pouring water over our sensors within the sauna, please notify the front desk right away so that we can ensure these individuals are spoken to. We thank you for bringing this to our attention. Kindly, Chuze Fitness
Really weird you are having your employees announce that the kids center is closed on a loud speaker for anyone to hear in the parking lot... this day and age if I'm paying the top price to work out and have my child with me I would only hope they are actually checking ids and relationship status to the child... there's creepy people in this world Edited: actually you do have speakers in the parking lot heard the announcement from aldi... just saying kinda weird... 7:56 the kids center will be closing in 4 minutes.. then ag... read more
Business response:
Hi Kaylee, Thank you for the review. We completely understand your concern. Our team is instructed to make announcements when needed. We do have specific protocols for pickup and drop-off to ensure all children and parents are safe. In addition, we do not have a speaker out in the parking lot. We thank you again for the review and for bringing this to our attention. We hope to see you again soon! Kindly, Chuze Fitness
I used to be a gym member, but when I moved, I canceled my membership at the gym I was at. However, the cancellation never went through. I tried calling the gym location to get help, but they told me I had to contact corporate. Unfortunately, I couldn't reach corporate, so I decided to wait until I was back visiting Bakersfield to do it. But I never got around to it. A year passed, and I finally called the gym again and spoke with a manager. They were able to reimburse me for my annual and one-month membership fees. It's rid... read more
Business response:
Hi Ashley-Maree, We apologize for the experience you have had with our customer service when cancelling your membership. We value every piece of feedback we receive, and it is clear we did not meet your expectations in this instance. It appears there might have been a misunderstanding regarding our cancellation policy. When cancelling a membership, we do require a written notice. We are sorry if this was not communicated more clearly. We invite you to email us at info@chuzefitness.com so that our team can further inve... read more
I've tried contacting the front desk multiple times. No answer. Do they answer the phones?
Business response:
Hello, Thank you for your review. We are sorry for any inconvenience or confusion that occurred. When calling any one of our locations, we have a phone trees. Option 8 transfers directly to the front desk. We again apologize for any inconvenience this may have caused you and we hope to see you again soon! Kindly, Chuze Fitness
Hidden annual fee ($100) with a promotional $9.99... Perhaps put the fact it is not $10 a month for basic but $120 a year for basic, then $220 after annual "fee". And again that is for basic.
Business response:
Thank you for the review, Andrew! We are sorry to hear of your frustrations and apologize for any confusion. All members get charged a $54.99 Annual Fee 45 days after you join and once per year thereafter while you are a member with us. We aim to make sure all members are aware of their Annual Fee by going over it with you when you sign up and by providing you with a copy of the agreement. Thank you again for the review and feedback. We hope to see you again soon! Kindly, Chuze FItness
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.1 star rating with 510 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open at 4:00 a.m.