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Chuze Fitness
- Gyms
- Jacksonville, FL
About this business
Location details
11260 Beach Blvd, Jacksonville, FL, 32246, United States
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Kaye at the front desk will not honor a free trial 7 day pass that is provided by the website and had proof / confirmation by email on my phone. Very uninspiring and false advertising. Ivana at the front desk was incredibly kind and nurturing during the uncomfortable & embarrassing situation Kaye chose to publicly put me in. Relocating to Jacksonville & looking for a quality Gym to sign a membership to. This Baily's / Chuze Fitness Southside Blvd location unfortunately will not be it due to Kaye's treatment.
Business response:
Hello Gabriel, Thank you for taking the time to contact us and sharing your experience. First and foremost, we are sorry to hear that this has occurred at our establishment. Here at Bailey's Powered by Chuze, we're committed to providing a positive and welcoming environment for all our members. Your concerns about our staff's behavior are taken seriously, and we will address this issue internally. Thank you for bringing this to our attention. Please email us at info@chuzefitness.com if you have any further information ... read more
I would rate a zero if that was an option. My husband and I canceled our membership. A year later we discover Bailey's gym continued to charge us. When we brought this matter to their attention they informed us they have NO record of our cancellation! They are Crooks! They refused to make it right and Chelsea from corporate only made matters worse by being argumentative. Chelsea was absolutely no help. We asked to speak to her manager and she states I do not have one. I am beyond disappointed in the leadership, lack of empa... read more
Business response:
Hi Veruschka, We apologize for the experience you have had with our customer service when cancelling your membership. We value every piece of feedback we receive, and it is clear we did not meet your expectations in this instance. It appears there might have been a misunderstanding regarding our cancellation policy. When cancelling a membership, we do require a written notice. We are sorry if this was not communicated more clearly. We invite you to email us at webmaster@baileysgym.com so that our team can further invest... read more
This is the worst gym that you could possibly join. I am a college student and I've been going to Bailey's since September 2022 and I joined when there was a promotion with my friend so I only have to $17.50 However, I just went up there to cancel because I am moving back home with my family to Texas and they made this process so so so difficult. First they were telling me that I couldn't cancel because nothing was in my name like phone bill, mortgage ,utility bill.etc. And I kept trying to tell them that I live with my pare... read more
Business response:
Hi Mariah, Thank you for sharing your experience with us, and we genuinely apologize for the inconvenience you've faced during the cancellation process. We understand moving can be a challenging time, and we appreciate your feedback. Our relocation cancellation policy, as outlined in our contract, requires a 30-day written notice and a $50 cancellation fee for early termination due to relocation. We do request acceptable proof, such as a copy of a lease or utility hook-up order (etc.), to facilitate the process. I'm sorry... read more
Worst customer service, Miguel at the front desk was very rude regarding a replacement key scanner. Did not like his energy or attitude. I don't appreciate people talking down on me so I went to another location where the service is better. I was in the gym a week earlier with a woman and he didn't charge her for a replacement key scanner so expected the same service.
Business response:
Hi Ulan, Thank you for sharing your experience with us. I'm genuinely sorry to hear that you had a less-than-positive encounter with Miguel. We strive to provide excellent customer service, and it's disheartening to learn that we fell short in your case. Your feedback is valuable, and we'll address this issue internally to ensure it doesn't happen again. We hope you have a good day!
Go to LA Fitness, even Planet Fitness, or any other gym... READ THE CONTRACT, Only 3 days to cancel after signing, they are NOT required by state law to offer you any sort of security with your money (even if they cease to operate), and if you decide to disable payments from your bank even though you won't be using their gym for many months, they will not be reasonable no matter what and (they say if they make an exception for one, then they have to do it for other, bad argument, no matter your economic situation, they don'... read more
You can check in but you can never leave. Even paid cancellation notice. Still paying. They won't stop billing. Even threatened sending to bad credit. Do not sign up for this place!!!
My wife and I have been members for years. The locations themselves are conveniently placed around town and are generally nice. The St. John's location has the most to offer. Child care is ok most of the time for those that have kids. But if you have any sort of billing issue no one at a location can help you and their "corp" office is useless from a customer service perspective. For a "local gym" the customer service level feel very corporate and not in a good way.
They scam through membership contracts. They tried charging me 70 dollars twice after saying my card payment didn't go through. Even tho they didn't notify me of such thing happening. They didn't send a text or email or nothing. The staff couldn't do nothing about it apparently. I just canceled my card and never came back there ever again. Not worth giving them 140 dollars just because supposedly my card "didn't go through".
Whatever you do, do not sign that membership contract or listen to anything they try to promise you. In the end, they will look for any way to squeeze every last dollar out of you. When signing up for the membership I made them aware that I was waiting to hear back from an internship program 3 hours away and asked if i ended up moving in the future would they be able to cancel it for me. The lady at the desk assured me yes that as long as i sent them my lease they would, as long as i was 25 miles away from the nearest locat... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.1 star rating with 586 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It is open 24/7.