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Chuze Fitness
- Gyms
- St. Augustine, FL
About this business
Location details
1940 US-1 S, St. Augustine, FL, 32086, United States
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After being a member of another gym for many years I decided to make a change and join Bailey's new St Augustine location. After a few visits, I can say I am very happy with my decision. The gym is huge with plenty of equipment to choose from and is always clean. The staff is very friendly and helpful. If you are looking to join a gym for the first time or just looking for a change I highly recommend giving Bailey's a try. You will be glad you did.
facility=10; customer service=2....it's a great gym, with all the bells and whistles. sadly, they oversell the hype of customer service. is the staff over-extended? under-trained? or just plain don't care? i don't know. but hopefully my poor experience won't be repeated for others. UPDATE: the first day this review was published, i got a call from the staff, seeking to make things right. while it would have been nicer to get that call BEFORE seeing a less-than-stellar review, i guess it's good enough to move a "2"... read more
The gym itself is quite standard, but held a special place in my heart as it is where I began my fitness journey, back when it was Baileys gym before the chain was acquired by chuze. It was never anything spectacular but checked all the necessary boxes. I was an active member here for two years, had plenty of friends there and was friendly with all the other members and staff. Somewhere along the line, an employee, who at the time was asst. manager of the St. Aug location by the name of 'Tristan' developed what I could only... read more
Business response:
Hello Joseph, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have experienced, especially given the history and personal connection you have with our facility. This is certainly not the experience we want any of our members to have. While we cannot speak to the specifics of these interactions, as we were not present, we want to assure you that your concerns are being taken seriously. We will be following up with the appropriate management te... read more
the ppl up front are super big assholes! They wouldn't let my potty training daughter use the restroom. I could understand them saying no to an adult but a child seriously! If I could leave negative stars I would! I wanted to become a member but I'll take my money elsewhere!
Business response:
Hello Noah, Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. For the safety and security of our members and guests, access to our restrooms is reserved for members only. While our team was following club policy, we sincerely apologize that we were unable to assist you during your visit. We understand how stressful situations like this can be for parents and regret the inconvenience it caused. We wish you and your family all the best. Kindly, Chuze Fitness
Your one sided rules for starters...you single me out for using my neck harness yet you have no neck muscles machine available...NO different than using my wrist straps or my belt or any other equipment...YET you do NOTHING about these kids not following rules especially not cleaning equipment after using, hordeing dumbells ,sitting on machines on their phones,taking off their shoes working out barefooted..which stinks so bad you have to leave the area because makes you nauseous...Yet you give me some bs about using a neck ... read more
Business response:
Hello Darryl, Thank you for taking the time to contact us and share your feedback. We are sorry to see your review and are disappointed to hear about members not demonstrating proper gym etiquette. While it can be challenging for our team to monitor all activity at all times, our staff conducts regular walkthroughs to help ensure the safety of all members and maintain the cleanliness of the facility. We also apologize for any frustration caused by our policy regarding outside equipment. For the safety of both our members a... read more
Once again management of chuze is disgusting...the gym has went steady down hill since taking over Baileys...they don't do NOTHING about these kids not cleaning benches/machines behind themselves, nor sitting on/ holding up machines on their phone,no gym etiquette, horde dumbells of several sizes so Noone else can use them ,YET they come to me and tell me I can't use my personal neck harness in which is necessary for my neck muscles that actually help with my past injuries...while right in front of them all these other rule ... read more
Business response:
Hello Darryl, Thank you for taking the time to contact us and share your feedback. We are sorry to see your review and are disappointed to hear about members not demonstrating proper gym etiquette. While it can be challenging for our team to monitor all activity at all times, our staff conducts regular walkthroughs to help ensure the safety of all members and maintain the cleanliness of the facility. We also apologize for any frustration caused by our policy regarding outside equipment. For the safety of both our members a... read more
absolute trash tons of hidden fees and costs 80$ if you want to quit would not recommend. on top of that it's super crowded and the locker room is gross
Business response:
Hello Cooper, Thank you for taking the time to share your review with us. We are sorry to hear of your experience with us as we aim to make the sign up and cancellation process as transparent as possible. All fees and policies are outlined in the membership agreement that members receive during enrollment; however, we are sorry if this was not clearly communicated to you during your initial visit or if you felt that important information was not properly explained. We understand how crowds can be bothersome and affect your... read more
Trash locker room Poorly maintained equipment Water fountain usually broken Limited clean station & trash can. Basic ancillary equipment old or none available Sanitary conditions? Could not recommend
Business response:
We are sorry to hear this, John, and seriously hope this was just an off day. We strive for cleanliness, especially since we have taken over and remodeled this facility. We hope you will see noticeable improvements very soon and again apologize for this experience. Kindly, Chuze Fitness
It is ridiculous that I'm paying an upgraded membership to be able to use the "recovery room" BUT only if the front is staffed. The hydromassage beds should be activated by the key code and not by the front desk. There is no bathroom up front - you have to walk all the way to the back in the locker rooms. And that in the redesign they installed tanning beds which are known to significantly increase the risk of developing skin cancer seems counterproductive to a company fostering health and wellness. And speaking of construc... read more
Business response:
Hello Lynne, Thank you for sharing this review with us. We regret any dissatisfaction. We require all members to check in with the front desk prior to using the additional amenities. This allows us to set the duration the member would like to use the amenity and ensures the amenity is clean beforehand. In terms of the construction, while we do not offer credits during this time, members are able to downgrade their memberships to a lower tier or use surrounding Chuze locations if their membership allows. While we unde... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 3.8 star rating with 548 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It is open 24/7.