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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good The hotel ended being way more that what the price on the side due to the resort fees. I understand the taxes, but they charged you for early checking in if you requested that, then if you request to be move to the main tower that's an additional charge per day not a one time charge. My stayed was supposed be $252 and ended it been $516 make makes sense. I will stay somewhere else next time believe. Also the mirror and the wall inside the bathroom are peeling off. I don't get that if you are charging all this damn money... read more
Business response:
We sincerely apologize for falling short of your expectations during your stay. We truly hear and understand your concerns regarding the additional fees, including the resort fees, early check-in charges, and the daily charges for the tower room upgrade, which significantly impacted your overall experience and caused your stay to exceed your initial expected cost. We completely understand how frustrating it must have been to expect a stay of $252 and end up being charged $516, and we are sorry for any lack of clarity or tran... read more
Wonderful Long walk to the Casino Great room
Business response:
We are absolutely thrilled that you had such a lovely visit and enjoyed your room! It really makes our day knowing you had a great time here. Thanks a bunch for sharing your feedback about the walk to the Casino; we truly value your helpful thoughts. We are so happy you reached out, and we genuinely look forward to seeing you again for another delightful stay very soon!
Good The long walk to sky tower and the elevators Room was very nice, 2 queens. Clean, spacious. Check in and out was fast at kiosk
Business response:
Thanks for the feedback, Raedean. We're happy you enjoyed the clean, spacious room and easy check-in. We've noted your points regarding the walk and elevators.
Good
Pleasant
Wonderful I know y'all ain't got control of deposit being returned right away it's been over a week still haven't gotten my deposit back?? Y'all need microwaves in the rooms or in a commons area for those who prefer microwaveable foods!! and the extra charge to stay an hour (LATE CHECK OUT) B.S. 1 hour or 2 should be coutesy I had never stayed at Circus Circus as an adult lol it's changed I really liked how your rooms are set up and the decor is very classy GOOD JOB
Business response:
We are so happy to hear you loved the room setup and decor, Maryann! It truly means a lot to us that your first stay at Circus Circus as an adult left such a positive impression, and we are glad the classy feel of the rooms made your experience enjoyable. We completely understand your frustration regarding the deposit not being returned within the expected timeframe, and we sincerely apologize for the inconvenience this has caused. While the deposit return process is handled externally and may be outside of our direct contr... read more
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Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 42,232 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.