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Cliqstudios Cabinets, LLC
- Kitchen Supplies
- Duluth, GA
About this business
Location details
2675 Breckinridge Blvd Suite 250, IN, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am the daughter of a builder, have run many construction projects, and built my own house. I bought my painted inset cabinets in the fall of 2019. Just a year later, they began chipping and the faces began getting disjointed. The finish started wearing. I contacted the company in November to seek a warranty claim, since Cliq did before the ownership changed - and still does - claim to offer a lifetime warranty. I received this response: "I’m reaching out about your request to file a warranty claim. I hope the information b... read more
Business response:
Hi Kayleigh. Thank you for taking the time to share your frustration. This has been a difficult situation for many employees, customers, vendors and others. The company you purchased from, Wayzata Home Products, is the company that previously owned CliqStudios. You already know Wayzata went out of business last year, which means they no longer cover any warranties. The CliqStudios brand and assets were purchased by the new investors and started as a new company in April 2020. The new company did not purchase the liabilities ... read more
Still waiting on pieces for the past several months, and can't get anyone to answer my calls anymore. Very frustrating.
Business response:
Hello Courtney, We are so sorry that you have experienced these delays . Since you posted we have confirmed that you have received everything you were waiting for and that it is in good condition . Our Director of Customer Service will be contacting you to follow up .
Bought my cabinets in 2019. Design and sales process was great. Went downhill here from there. Lots of shipping delays, damaged products, and poor quality control. Had to have many doors replaced initially. Fast forward to today and the paint on the cabinets is essentially chipping and falling off and the new company doesn't honor the original warranty. Not fun spending 10's of thousands of dollars for cabinets that look terribly a year later.
Business response:
Hello Chris, Thank you for taking the time to post a review, even though your experience wasn't as you expected. I believe I’ve found your order. It looks like you purchased a Dayton Studio Gray kitchen in 2019 from Wayzata Home Products, the company that previously owned CliqStudios, right? You probably already know Wayzata went out of business last year, which means they no longer cover any warranties. The CliqStudios brand and assets were purchased by the new investors and started as a new company in April 2020. Although ... read more
Quality is poor. Do not buy. This is the second kitchen I bought from Cliq. In 2017, the kitchen was complicated with many angles and uppers and lowers. It was a high-quality product and I had no difficulty getting it delivered, getting a door replaced, or installing it. The second kitchen, ordered July 2020 was after the ownership changed and is a very different story. I was nervous to order it as I read many negative reviews around the change in ownership, but I spoke and emailed with Bill Decker, the new owner, and was as... read more
Business response:
Hello kkrasny37. Thank you for taking the time to share your experience. We are so sorry that your second cabinet order did not go as smoothly as your first order went. We apologize for the delays this has caused your project. As you know, our Customer Service team has been in communication with you to address your concerns and resolve the issues with your order. The CliqStudios team, including our owners, our designers and every person in our Indiana manufacturing plant, takes a great deal of pride in our ability to deliver... read more
Do not buy from this company. They will send you subpar product, avoid answering questions via phone or email, back out on warranties. You will end up wasting tens of thousands of dollars. Find someone local that will respond to your needs. Don’t use a company they sends broken, cheap parts and won’t fix it.
Business response:
Hi Allison. We are sorry that you had this experience. Many customers, employees and suppliers were impacted when the previous owners of the CliqStudios brand abruptly went out business. The current CliqStudios Cabinets, LLC., is a separate company with new ownership and is not affiliated with the previous owners from whom you purchased your cabinets. As our customer service team has explained to you the assignee for the previous owners had a claims process for customers of that business who had a warranty claim. Additional ... read more
Cabinets were delivered with factory damage (nails/ staples protruding from the top rear into the interior of the cabinets). The designer worked up a design based on 8 foot ceilings (ours are 10 feet). We've used our pantry cabinet for 5 months and two of the shelves have fallen (they are not overloaded) The kitchen drawers slide around in the box. We will likely have to replace our entire kitchen. The "new" ownership continues to try to sell us on trying them again but won't help at all with our current situation. It's been... read more
Business response:
Thank you for sharing your story with us. We’re so sorry this has been your experience. As you know from your previous orders this experience is not typical for CliqStudios customers. We value your business. Please let us know if there is anything the newly relaunched CliqStudios can do to earn your trust once again .
I bought cabinets from Cliq Studios for a kitchen remodel. The cabinets arrived late and then showed up busted and broke. Cliq I initially attempted to make it right by stating they would replace the broken cabinets and do a partial refund but they didn't. Even worse I later learned they sent only 12 inch deep cabinets instead of the normal 18 inch cabinets i had paid for. I wrote to them and asked how this wasn't fraud but par for their experience i have got no reply. Poor workmanship and even worse customer satisfaction
Business response:
Thank you for your feedback. We're sorry this has been your experience, and we will need more information to help you. Also, wall cabinets in CliqStudios line, as well as most US cabinet lines, are a standard 12-inches deep. Base cabinets in the CliqStudios line, as well as most US cabinet lines, are a standard 24-inches deep. We're not sure what you're referencing when you say you were expecting 18-inch deep cabinets. Please send more information about your order and contact info and we will try to assist.
Please if you are thinking of buying cabinets from Cliq Studios make sure you do your homework. My cabinets were delivered on June 6,2020. They were of very bad quality and were peeling. I just found out today July 11, 2020 that the design was flawed the dishwasher too close to a cabinet that I will not be able to open the drawer. I sent them pictures of damaged cabinet instead of a refund or replace the cabinets that are damaged they sent me a you tube video on how to repair my own cabinets that I spent approximately $6,000... read more
Business response:
Thank you for your feedback. As you know, it is very important that the cabinets are handled properly on the job site to prevent damage. When moving cabinets on the job site, the cabinet should be lifted straight up off the floor [this may take two people depending on the cabinet size & weight] and carried to be put in place. Cabinets should never be pulled, pushed or dragged across the floor. Tipping a cabinet on the edge and dragging it will cause peeling and chipping as shown in the photographs you provided. The lifetime ... read more
I ordered 3 samples over a month ago. 2 of the samples arrived and the third did not. When I asked customer service on March 5th about why it didn't arrive yet they told me it was coming shortly in a separate shipment from another warehouse. I've contacted their customer service and the assigned team member to me a total of 5 times in the past month asking for the sample to be shipped or to get a refund with no further response or action. Their ability to deliver the samples, an easy order compared to an actual full kitchen ... read more
Business response:
Thank you Maria for sharing your experience. Beginning today, CliqStudios is now a part of Lily Ann Cabinets. We’d appreciate another chance to work with you. You may reach us at 888-350-1242 during regular business hours.
Frequently asked questions about Cliqstudios Cabinets, LLC
How is Cliqstudios Cabinets, LLC rated?
Cliqstudios Cabinets, LLC has a 4.6 star rating with 1,330 reviews.
When is Cliqstudios Cabinets, LLC open?
Cliqstudios Cabinets, LLC is closed now. It will open at 7:30 a.m.